Germany

Generalist Product Management

UX Design

Customer Experience (CX)

Technical Product Management

Product Marketing

Bachelor's degree

Emmanuella Ladipo

Senior Product Manager

Product analytics

Problem-solving

User research

Product roadmap

Figma

Jira

Miro

Mixpanel

Google Analytics

Empathy

Stakeholder management

Communication

Collaboration

Team player

Presentation skills

Customer service

Conflict resolution

Leadership

Analytical skills

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

Learn the career path and progression for product managers.

Product management career path

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

- Conducted user research to derive data-informed user requirements/user stories to help optimize the managed product for a seamless user experience
- Achieved a better design trade-off by using the analysed research data, A/B
testing, and use cases to build consensus with stakeholder
- Collaborated with cross-functional teams across the organization; to promptly deliver new products and efficient iterations for existing products.

- Feature prioritization and roadmap planning
- Conducting customer interviews and user testing
- Performing market assessments
- Defining and tracking success metrics
-Translating business-to-technical requirements

• Monitoring consumers’ feedback and trends, for prioritizing new functional requirements or revised features and improving user experience.
• Responsible for creating and implementing offline and online marketing activities for Wificall in collaboration with the Design team.
• Leading a cross-functional team of Sales, Customer Support and Software Developers towards achieving the Sales goals and Objectives.
• Achieved over 10,000 application downloads within 3 months of the product’s launch and minimized the churn rate to < 30%.
• Measurement and Evaluation of performance of all Product and marketing activities against set Key Performance indicators.
• Optimized the Wificall Website for a better ranking on Google, and the introduction of Facebook and Google Pixel for audience retargeting.

• Managed interactions with key stakeholders throughout the development and launch of the “Wificall” mobile application.
• Conducted industry & market research, identified problems, and proposed potential solutions.
• Product requirement documentation and preparation of the product roadmap
• Continuous progress evaluation and monitoring to ensure its timely completion.
• Managing the customer support Twitter handle and interfacing with customers online.
• Worked in collaboration with the Marketing Manager to create the product launch plan and online campaign strategy.

• Managing inbound and outbound calls and emails from customers in a timely manner
• Identifying customers’ needs, clarifying information, research issues and providing solutions
• Seizing opportunities to up-sell the company’s services when the need arises
• Managing the customer support Twitter handle and interfacing with customers online.
• Utilization of the service desk ticketing platform for a prompt & thorough resolution of complaints.

• Conducting E-mail marketing campaigns
• Analysis of feedback from clients to improve service offerings
• Overseeing direct communications with customers
• Compilation of social media campaign performance reports for clients
- Brands worked with- Close- up Nig., DSTV, Orijin. 
• Engaged in media partnership negotiations to increase the brand's awareness.

- Development and presentation of product strategies.
- Preparation of business proposals, and Powerpoint presentation slides.
- Networking and generating sales leads.
- Providing high-level customer service and developing close working relationships with key opinion leaders in the security fields.
- Maintaining after-sale contact relationship with customers.

Undertook tasks such as proper Documentation of files, sorting and Retrieving,  attending to customers complaints and ensuring utmost satisfaction

Emmanuella Ladipo🇩🇪

About Emmanuella Ladipo

Expertise

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