United States

UX Design

Design Operations

Service Design

Customer Experience (CX)

Branding

Program Management

Project Management

UX Research

Service Design Research

Associate in Science (A.S.)

Eric P. Rhodes

Creative Technologist

Blog

Public Speaking

Qualitative research

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Team player

Leadership

Project management

User research

Trello

WordPress

Youtube

Adobe Illustrator

Adobe Photoshop

Asana

Balsamiq

Blender

Canva

ChatGPT

HTML

JavaScript

Monday

Adobe Creative Suite

Stakeholder management

Time management

Organisation skills

Presentation skills

Customer service

Conflict resolution

Brand strategy

Market research

Marketing strategy

Prototyping

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

Tips on how to work and collaborate with engineers and developers.

Working with engineers

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

As I pursue my Master’s in Employment Relations, I’m expanding my expertise in how emerging technologies—AI, AR, VR, and Web3—are transforming the workplace. This program is providing me with deeper insights into the evolving dynamics between organizations and their workforce, from leadership to employee experience.

By building on my background in Design Thinking and Experience Design, I’m gaining the tools to address complex organizational challenges and drive Social Innovation. This journey is enhancing my ability to craft forward-thinking Career Strategies, helping individuals and businesses thrive in an era of rapid technological advancement.

Led the award-winning conceptual art studio recognized as a pioneer in Web3. Used technologies like Metaverse, NFTs, AI, crypto and blockchains as a dynamic medium. Responsible for generating over $500K in primary and secondary market sales. Documented the history, ideas, and evolution of early crypto-native art movements. More → secondrealm.com/about

Recruited by Twitter to establish the first-ever Customer Experience (CX) program for Global Operations. As Sr. Program Manager, I led Experience Design and Change Management initiatives to align with organizational goals, relying on strong intercultural communication to collaborate effectively with global teams. I empowered the Ops team with Design Thinking methodologies, integrating users, service providers, and business processes across regions to deliver seamless experiences across multiple touchpoints. Additionally, I spearheaded a global research initiative focused on Employee Experience and Agent Experience (Contingency Worker), enhancing engagement and addressing diverse needs.

Internally recruited from ATAP to be a Founding Member of Google's first-ever Hardware CX team under Ivy Ross's leadership. The team was formed to enhance and unify customer experiences across Google’s hardware products using a human-centered design approach. As Service Design Program Manager (Design Producer), I developed, piloted, and scaled a program that empowered non-designers to create holistic, omni-channel experiences.

Initially hired as a Brand Marketing PM, I was hand-picked to lead CX Design initiatives within Google’s ATAP Innovation Lab, focusing on rapid development of cutting-edge technologies. As CX Design Program Manager, I collaborated with executives to establish experience design research practices and partnered with cross-functional teams to design customer services for groundbreaking hardware products that drove consumer paradigm shifts.

A marketing producer for MLB Advanced Media. Responsible for fan engagement initiatives that increased audience interaction and brand loyalty for the Texas Rangers.

An integrated marketing manager within HarperCollins' Children’s Books division. Responsible for website design and development initiatives. Focused on executing data-driven strategies that boosted audience engagement and sales.

Led a multi-disciplinary creative team at a boutique marketing firm. Oversaw web design and development projects that helped New York Times bestselling authors connect with readers, build their audience, and sell more books. Crafted proposals that lead to projects with world-renown book publishers like Penguin Random House, Hachette, Macmillan, HarperCollins, and Simon & Schuster.

SELECT CLIENTS 

 • William Gibson, cyberpunk pioneer and author of Neuromancer
 • Steven Pressfield, author of Turning Pro and The War of Art
 • Nick Santora, executive producer of Breakout Kings, Scorpion, and Reacher
 • Ray Bradbury, author of Fahrenheit 451
 • Lee Child, author of the Jack Reacher series
 • Daniel Silva, author of The Rembrandt Affair
 • Eric Van Lustbader, author of Robert Ludlum’s The Bourne Series

CAREER GROWTH

Oct 2012 → Promoted to Director of Design 
Apr 2010 → Promoted to Design Project Manager
Apr 2008 → Promoted to Lead Designer
May 2006 → Hired as a Web Producer

Eric P. Rhodes🇺🇸

About Eric P. Rhodes

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