Nigeria

Project Management

Technical Product Management

Bachelor of Science - BS

Esther Ubeng

Product Manager | Scrum master

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Organisation skills

Stakeholder management

Trello

Canva

ChatGPT

Figma

Jira

Mixpanel

Confluence

•Led the integration and launch of the Customer Reward System feature which serves as a loyalty system for users on the platform
•Track and analyze product metrics in other to make intelligent business and customer-centric decisions.
•Collaborate with teams to ensure alignment of branding and product marketing.
•Led the development of the B2B (Glover business) product.
•Manage agile scrum processes.
•Led the automation of Airtime to cash conversion feature.
•Manage product roadmap and ensure stakeholder alignment to the roadmap
•Monitor market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
•Translated customer feedback into prioritized product/feature requirements.
•Ensure product uptime.
•Write user stories, process flows acceptance criterias for assigned features on product backlog.
•Let and launched the integration of multiple payin and payout payment providers for the Nigerian and Ghanaian users
•Led the integration and launch of the ledger system used internally by the finance team for balancing of accounts.
•Led the integration and launch of the Global KYC service for the users
•Led the integration and launch of a dual virtual deposit merger accounts for users

•Increased Giftcard buy uptime from 66% to 100%
•Revamped the "Meet the Team" page and had all leader's pictures and profiles updated on the website
•Introduced KYC levels and limits to the platform for users to have different accesses segmented by their levels
•Led and launched the optimization of an inventory backup provider for the gift-card buy feature on the application.
•Resolved all issues escalated by the payment, operations and relations team within the stipulated SLA.
•Ensured and managed recurrent stakeholder handshake meetings.
•Collaborated closely with engineering, operations, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure alignment and success of the product and organization.
•Prepared Simple, concise, and comprehensive knowledge base materials and documents for core internal stakeholders such as sales, operations, and support teams as needed.

•Successfully implemented improvement policies to development processes, resulting in 25% increased code quality and 80% increase in throughput.
• Mentor two cross-functional teams totaling 27 resources to deliver quality products used in the gift card sales market.
• Coaching two (2) Scrum Teams comprising Software developers, UI/UX Designers, and QA Testers on the path to agility.
• Assessing the Scrum maturity of the teams and organization as a whole, and coaching them to higher levels of maturity.
• Support Product Owners with grooming and maintaining a healthy product backlog by making sure user stories contained the Definition of Done.
• Create an environment in which the team openly communicate and provide feedback to each other.
• Collaborate with QA to ensure testing efforts align with system deliveries and requirements.
• Eliminate impediments through coordination with project members especially when inter-dependencies exist.

• Mentored five (5) Scrum Teams totaling 32 resources to deliver quality products used in the financial services industry.
• Ensured that the team adheres to scrum theory, practice and guidelines.
• Enabled collaborative processes and remove all impediments faced by the scrum
team.
• Worked with product managers to handle backlogs and new requests.
• Ensured deliverables are up to quality standards at the end of each sprint. 
• Facilitated daily stand-ups, sprint planning, sprint review and retrospective
meetings.

•Managed each project’s scope and timelines.
•Facilitated daily stand-ups, sprint planning, sprint review and retrospective meetings.
•Ensured that the team adheres to scrum theory, practice and guidelines.
•Enabled collaborative processes and remove all impediments faced by the scrum team.
•Facilitated internal communication and effective collaboration.
•Worked with product managers to handle backlogs and new requests.
•Resolved conflicts and remove obstacles as they occur.
•Ensured deliverables are up to quality standards at the end of each sprint. Kept all parties on track and informed.

•Assessed agent's performance daily. Vetted declined transactions of agents daily.
•Vetted vendors that the company trades with.
•Sourced for China vendors and confirmed vendors on the company’s platform.

•Build customer interest in the service and product offered by the company. 
•Educate customer on new and existing products on the network. 
•Effective and professional Brand cross selling of company products & services. 
•Deliver world class customer service by cross selling with vibrancy and personal confidence. 
•Provide accurate product information and serve as a knowledgeable resource for customer. 
•Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution. 
•Follow through on commitments made to customers in the course of selling.

Esther Ubeng🇳🇬

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