Fanni Csincsák🇩🇰
Lead Product Manager — AI & Workflow Products (ServiceNow ITSM) · Director of Business Analysts at T-Systems International
About Fanni Csincsák
Lead Product Manager — AI & Workflow Products (ServiceNow ITSM) · Director of... at T-Systems International
I ship AI where it has to actually work — fintech, SaaS, and regulated enterprise — and I can prove it survived governance.
Twelve years across AI, fintech, and enterprise ITSM. Right now I lead AI and workflow product at T-Systems International (Deutsche Telekom). Before that, scaleups and early-stage: a fintech platform to 24,000 users, an AI legal-tech product from zero.
What that's looked like:
An AI change assistant that cut request time from 15 minutes to 7, and lifted compliance from 72% to 89%. We were asked to cover 2,000 templates. The usage data said most were barely touched, so we built it for the ones people actually use.
An AI governance framework covering 40 AI use cases and roughly 509 hours a month — with DORA risk assessment at intake. About one in ten submissions turned out not to be AI at all. Catching that early is the job.
An AI/AIOps integration running live across six enterprise customers.
Before T-Systems: a fintech platform that reached 24,000 users in under six months, and an AI legal-tech product at AltaML where 20+ user interviews killed the destination app we were about to build — and turned it into a browser extension instead. It shipped, and it anchored $1M+ in follow-on funding.
Expertise
What mentees say
“I had a product career talk with Fanni, which was really helpful. She understood my case and gave evidence-based advice from her experiences and mentorships. She was honest, direct, analytical, and very professional. She made sure the session was useful, and I really appreciated her approach.”
“I had a portfolio review and Fanni was really helpful in her explanation by setting out the picture and then how to address it. She was friendly, approachable and very professional. She was very considerate on how the information was being delivered”
“Got enlightened about the current state of the job market in Product Design, and some very important key take aways when it comes to unique skills that one must possess in the field in order to stand out.”