El Salvador

Customer Experience (CX)

Project Management

Fatima Varela

Senior Complex Solutions Consultant

Communication

Problem-solving

Time management

Empathy

Team player

Salesforce

Canva

ChatGPT

Stakeholder management

Collaboration

Organisation skills

Customer service

Leadership

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

As a Senior Consultant, I lead the development of complex integrated solutions across TELUS Digital's
capabilities, driving strategic initiatives that align with business goals. My strong communication skills,
project management expertise, and creativity enable me to navigate ambiguity and adapt to changing
circumstances while maintaining project momentum and optimizing processes for efficiency.
My key responsibilities include qualifying sales opportunities, closing deals in collaboration with the
Sales team, developing tailored solutions to meet customer needs, managing stakeholder
relationships, conducting risk assessments, and providing market insights to enhance sales strategies.

As Account General Manager, I led a global team of over 230 team members, driving profitability and
ensuring compliance with corporate targets. I collaborated closely with clients to analyze account
trends and develop corrective action plans that enhanced service quality and client satisfaction. By
cultivating strong relationships with clients and internal stakeholders, I ensured alignment with
organizational goals and leveraged data insights to inform strategic decision-making and optimize
operational efficiency.
Key Achievements
● Achieved a 91% engagement score among team members, reflecting a strong collaborative
culture.
● Exceeded revenue targets by $160K through effective strategic planning.
● Surpassed customer satisfaction goals by 20.5 points in NPS and 5% in CSat.

As Senior Operations & Sales Manager, I ensured the profitability of my account by driving the
achievement of KPIs through strategic direction and operational guidance. I led sales teams to exceed
ambitious targets by implementing effective hiring and training strategies, setting quotas, and
continuously evaluating performance plans. Working closely with support areas, I cultivated a culture
of urgency, accountability, and proactivity.
My collaborative approach fostered strong relationships with stakeholders at all levels, ensuring
alignment and effective communication throughout the organization.
Main achievements
● Implemented 100% remote working capabilities for 150+ team members across two
geographical locations, maintaining performance above expectations during and after the
transition.
● Overachievement of yearly gross sales goal by 17%, a total of 5K additional units sold
● Achieved an outstanding engagement score of 92% while leading a team of over 150 members

In my role as Operations & Sales Manager, I developed and executed strategic initiatives that drove
customer success, operational efficiencies, staffing optimization, and sales growth. By meticulously
planning and coordinating the efforts of my supervisory team, I fostered a culture of development
and operational rigor. I led sales teams by fostering a collaborative culture, providing guidance and
coaching while implementing data-driven strategies. This approach ensured alignment with business
and client priorities and effective partnerships with key stakeholders.
Main achievements
● Strongly achieved 11% above target in sales conversion rate for the year
● Delivered 240% overall account growth in 2019, exceeding client scorecard expectations.
● Over delivery in financial goals, bringing an additional $657K in overall revenue for 2019

Fatima Varela🇸🇻

About Fatima Varela

Expertise