Canada

UX Design

Service Design

Customer Experience (CX)

Project Management

UX Testing

UX Research

Service Design Research

Data Analysis

Content Strategy

Systems Design

Generative AI

AI Ethics

Floriane Rousse-Marquet

Senior service designer

Usability Testing

Relationship management

Quantitative research

Public Speaking

Product strategy

Prototyping

Qualitative research

Collaboration

Problem-solving

Critical-thinking

Empathy

Team player

Presentation skills

Conflict resolution

Stakeholder management

Project management

Content research

Market research

User research

Product roadmap

Adobe Creative Suite

Asana

Canva

ChatGPT

Confluence

Figma

Google Analytics

Miro

Notion

Mural

Chatbot

Design systems

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Tips for transitioning into a new role or company.

Changing roles

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Methods and models of exploring, deciding and delivering design.

Building a design process

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

How to create personas, and leverage them in design.

Creating and leveraging user personas

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Floriane Rousse-Marquet🇨🇦

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