United States

UX Design

Bachelor of Design

Frances Tung

Product Designer and Strategist

Usability Testing

Qualitative research

Communication

Collaboration

Organisation skills

Stakeholder management

Leadership

Project management

Product roadmap

UserTesting

Figma

Jira

Adobe Creative Suite

Confluence

Google Analytics

Designer for global Amazonian talent experiences

UX/UI team leader and people manager for client projects and internal initiatives. I own the creative strategy, client relationship with the creative team, manage the day-to-day with remote distributed onshore and offshore team members, and coordinate efforts across functions and work-streams. Projects are cross-industry and typically span web, mobile, native apps, and other handheld devices.

Skills: Figma (Software) · User Experience · Design Strategy · Creative Direction

- Reimagined the home selling experience across desktop/mobile web and native apps. Redesigned a home valuation tool used by XX homeowners. 
- Created a discovery experience for new users, which increased Zillow Offers lead volume by 11%.
- Defined projects using personas, design sprints, experience outcome frameworks, UI tenants and traps, usability testing, and experience metrics.

- Designed human-centered solutions at an education startup specializing in matching students with tutors in a two-sided marketplace. 
- Redesigned the customer web experience using agile methodology, resulting in a 30% increase in client-initiated tutoring sessions and an 11% increase in lead conversions.

- Created and grew a bootstrapped online social creative community from 1,000 to 23,000 artists using lean product development principles. 
- Crafted a responsive and pen tablet-friendly web experience, established a community management team of four and ran day-to-day operations.

- Led the UX and UI design on product initiatives across client and instructor experiences at this online education startup
- Redesigned the instructor dashboard, responsive messaging platform, and the customer support site, the latter which led to a 10% reduction in bounce rate
- Hired the design team’s first intern, managed their work, and coordinated with a vendor to ship the completed product

- Crafted user-centered experiences for university administrative systems and talent management enterprise solutions.
- Introduced and implemented design thinking and innovation workshops to cross-functional teams.

Frances Tung🇺🇸