Thailand

Back-end

Master’s Degree

Bachelor of Technology (B.Tech.)

High School

Freeze Francis

Staff Software Engineer

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Communication

Problem-solving

Project management

Design systems

Mathematics

Java

• Managed Pulse Marketing team (4 engineers) in Q1-Q3 2023.
• Currently managing Partner Communications team (4 engineers) since Q3 2023.
• Leading and mentoring engineers, promoting collaboration and professional growth.
• Managing project timelines, budgets, and resources to ensure on-time delivery of high-quality engineering solutions.

• Enhanced pulse marketing systems for increased hotel participation and marketing exposure.
• Addressed scalability challenges for growing business needs in pulse marketing products.
• Led a team of 6 engineers.
• Actively participated in the hiring process, interviewing candidates for all backend engineer roles.

• Part of the team that built a scalable self-service campaign management system from scratch which is responsible for sourcing discounted rates from hotels and launching marketing assets on B2C platforms.
• Served as the Scrum Master, collaborating with the product owner, business team, and engineering manager.
• Actively participated in the hiring process, interviewing candidates for junior backend engineer roles.

• Maintained and built systems used by customer service agents for flights and new multi-products within the Customer Executive Group (CEG).
• Established the foundation in CEG systems for the Package multi-product, with extensibility for other multi-product initiatives.
• Developed backends for self-service features to reduce the need for CEG agent involvement, including confirmation email resending and fare rule policies for the flight product.

• Joined the team responsible for reducing touch-points in highlight video ingestion during the NFL launch on Amazon video.
• Collaborated on the development of tools to curate and scale X-Ray content across titles, automating actor, scene, and watch time identification.
• Built a tool to support behind-the-scenes video features, ingesting BTS content with metadata and linking it to existing X-Ray content.
• Automated the process of repurposing X-Ray content for duplicate titles with time shifts or scene changes.
• Worked on a proof of concept (POC) for automating the identification of music segments in videos using audio fingerprinting and wavelet transform for adding music timestamps in X-Ray content.

• Interned with a team responsible for backend services that aggregate product attributes for Amazon e-commerce website detail pages.
• Created a RESTful service for an internal website, enabling teams to retrieve product identifiers based on product attributes, enhancing testing and feature development confidence.

• Assisting faculty with classroom instruction, records, and grading assignments for Java programming courses.
• Conducted several discussions and sessions for the students to learn the internals of Java.

Developed a tool within the VoIP order management and provisioning team to generate sales order documents for various product combinations, enhancing test efficiency for developers and testers.

Freeze Francis🇹🇭

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