

Director of Customer Experience at MIT
Director of Customer Experience at MIT
Started as an entrepreneur in 2012 and created the first motorcycle rental and tours company in Brazil. Sold the business to an American company and worked there as Head of Customer Experience for over 8 years. Since 2020 working with startups (fintech/hrtech) and international banks. Experience leading customer service, customer success, product growth and product marketing teams with over 20 members.