Brazil

UX Design

UI/ Visual Design

Service Design

Technical Product Management

Front-end

Back-end

Full stack

Technical writing

UX Engineering

Architectural Engineering

Tecnólogo

Gabriella de Oliveira Rodrigues Alves

ServiceNow Lead & Architect | UX Specialist

Prototyping

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Team player

Organisation skills

Presentation skills

Stakeholder management

Leadership

Project management

Conversational AI

Design systems

Information architecture

Python

React

Webflow

WordPress

Figma

HTML

JavaScript

Angular

React Native

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

How to successfully prepare and position yourself for a job promotion?

How to get promoted

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

Best practices for documenting projects, epics, and stories

Writing product requirement documents

Acting on the front line of large scale projects as ServiceNow Lead, Architect and Developer. 
Managing Service Support team, working on Incident and Defects. 
Drawing Architecture for new implementations to improve and automate functionalities at the company.
Working closely with client to meet business results effectively, directing the user’s experience.
Led ServiceNow projects, starting from scratch, gathering requirements, designing solutions, implementing and guiding support. 
ITSM / SPM / HRSD and more.
Guide in prototype solution, UX best practice and benchmark.
Development of the most complex parts of the project

Positions: 
- ServiceNow Tech Manager
- Team Lead
- Head of UX/UI Design
- ServiceNow Solution Architect

Experiences:
- Creation of Internal Processes.
- Employee Training.
- Crafts and leads innovation inside company.
- Works closely with client to meet business results effectively, directing the user’s experience.
- Managed multiple concurrent projects.
- Led research and data analysis projects for new product and business development.
- Managed successful Internet products by gathering and prioritizing data on product and customer requirements, defining the product vision.
- Development of the most complex parts of the project

Technical skills:
- Administration
- Development
- IT Service Management (ITSM)
- ServiceNow Configuration
- ServiceNow Implementation
- ServiceNow Scripting (JavaScript, Glide)
- Integration
- Reporting
- ServiceNow Incident Management
- ServiceNow Change Management
- ServiceNow Problem Management
- ServiceNow Asset Management
- CMDB 
- ServiceNow Service Catalog
- Service Portal Development
- Custom Application Development
- UI Builder
and much more...

Leading and Training Service Portal Developers.
Participating of projects as Frontend Technical Lead. 
Application of UX methodology for internal processes

Organize Cloud Labs acquired by Accenture!
Service Portal Leader & Service Portal Fundamentals Instructor - Front-end project leadership, acting as UX/UI Designer, Official ServiceNow Instructor, front-end development, acting in international projects.

Project Leadership, acting as UX/UI Designer, specializing in Agile Development (Scrum), participation in training new employees, communication with the client, acting in international projects.

Project Leadership, specializing in Agile Development (Scrum), participation in training new employees, communication with the client, acting in international projects.

Member of the ServiceNow Development Team, testing, customer support, problem diagnosis, project documentation

Gabriella de Oliveira Rodrigues Alves🇧🇷

About Gabriella de Oliveira Rodrigues Alves

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