Mexico

Product Design

Customer Experience (CX)

UX Research

International Business

Gerardo Espino Zuppa

Sr Product Manager

Product strategy

Qualitative research

Communication

Problem-solving

Critical-thinking

Stakeholder management

Leadership

Product roadmap

Figma

Miro

Confluence

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the career path and progression for product managers.

Product management career path

Helping to democratize mentorships to inspire meaningful passion conversations anywhere.

-Working on Collateralized Lending
-Hungry and challenging the status quo!

-Launched targeted messaging interventions flow. Oct 2023 
-Defined the Debit product/features roadmap for 2023.  
-Built and rolled out an interest-bearing account and debit card. Dec 2022
-Built and rolled out the customer onboarding flow. Oct 2022.
-Worked with platform teams to map and define global debit requirements. May 2022

-Managed & developed a team of 3 high-performing individuals.
-Built roadmap and payments vision for LatAm.
-Streamlined our pay-in/out operations. 
-Drove strategy with up-to-date knowledge of the markets.
-Partnered with Product and cross-functional teams to deliver.

-Launched the Driver Debit Card in Mexico.
-Launched the Rider Wallet across LatAm.
-Launched the Digital Wallet and Debit Card in Brazil.
-Launched Instant Payouts across LatAm markets.
-Built & managed successful relationships with banks and card brands to improve auth-rates.

-Created and launched the fraud rules precision framework, +15% in precision. 
-Performed metadata analysis to improve fraud rules´ precision.
-Improved the CX by designing an escalation process to handle false positives.
-Designed and rolled out the global compliance access policy framework.
-Worked with Eng. to test & deploy Uber's document verification tool across multiple markets.

-Planned and the sales mix and execution for 20% of the DEOS category.
-Collaborated with cross-functional teams to grow the customer’s portfolio, such as Costco.
-Analyzed daily market metrics to recommend adjustments to execution.

-Assisted the CEO for day-to-day business support.
-Partnered with the Commercial team to host training sessions & networking events.

Gerardo Espino Zuppa🇲🇽

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