Gosia Zakrzewska🇵🇱
Client Experience Team Lead at Oanda
About Gosia Zakrzewska
Client Experience Team Lead at Oanda
As a people-oriented leader with a passion for driving organisational excellence, I bring a proven track record in project optimisation, change management, and fostering cross-team collaboration. My journey in customer experience has equipped me with valuable insights into the complexities of effective communication and teamwork.
I am also a cat person and a master of tiramisu.
As a supervisor of the newly established European customer support team and European operations, I was responsible for overseeing the migration of customers to the new product, owning the end-to-end process improvement projects, from ideation to implementation, ensuring timely delivery and successful outcomes. This required developing and maintaining roadmaps, milestones and project plans, anticipating risks and resolving technical and operational challenges. I was focused on collaboration with cross-functional teams, including Product, Operational teams and supporting functions to identify operational inefficiencies and design and implement process improvement projects.
Expertise
What mentees say
“Gosia provided valuable insights related my job search process. She was incredibly encouraging, understanding, and shared some helpful tips that made my vision more clear.”
“A session with Gosia, was eye opening and encouraging. She Made me to see myself in a different unique way.”
“I am grateful for meeting Gosia. She has a realistic and positive approach to things. She has a way of making you feel like you are doing better that you think you are. My conversations with her has continuously boasted my confidence and I am immensely grateful to her.”