United States

Customer Experience (CX)

Technical Product Management

Front-end

Back-end

Full stack

Digital Marketing

Interaction Design

Greg Vincent

Senior Director of Software Engineering

Product analytics

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Stakeholder management

Leadership

Project management

Analytical skills

Cloud computing

Conversion optimisation

Email marketing

Integration Testing

Unit Testing

Product roadmap

React

Adobe Photoshop

Asana

GitHub

HTML

JavaScript

Mailchimp

Google Analytics

SEMrush

Redis

Node.js

◦ Managed daily operations of three full-stack Agile Scrum teams of 20 engineers/analysts/QA.
◦ Led infrastructure modernization for costar.com, improving performance, reliability, and user experience.
◦ Improved software systems observability via better code instrumentation and logging standardization.
◦ Built API suite for users to create lists of favorite properties on Homes.com and all other CoStar brands.
◦ Maintained API at a median 25ms response time w/ enforced/alerted SLA of 500ms P95 response time.
◦ Migrated Saved Search Alert product from legacy on-prem infrastructure to AWS-based infrastructure.
◦ Designed and directed user engagement initiatives, improving email open rate from 50% to 80% YoY.
◦ Resolved multiple email sender reputation issues, recovering 20M undeliverable emails annually.
◦ Created automation testing infrastructure/culture with CI/CD integration, significantly reducing bug counts.
◦ Improved www.costar.com page render performance by 90% via Akamai edge-cached solution.
◦ Recruited, hired, and coached engineers for three teams – five achieving promotion over two years.
◦ Migrated complex news content geo-targeting logic from a legacy underperforming service to an Akamai edge worker, vastly improving user experience and content relevance on costar.com.

◦ Built Engineering organization and planned/directed front-end engineering operating infrastructure.
◦ Led Agile Scrum team of 10, designing and building product features to improve customer experience.
◦ Migrated consumer app from Angular 1 to React 16, Gatsby, AWS, and Lambda@Edge-based SPA.
◦ Built A/B testing framework, serving all variants from CDN in under 250ms, saving $500K in vendor fees.
◦ Conducted funnel optimization experiments achieving a 10% lift in conversion rate.
◦ Partnered with Product and Marketing teams to build feature roadmaps and growth initiatives.
◦ Guided code instrumentation initiatives, substantially improving site performance and error reporting.
◦ Developed Product Pages and SEO landing pages to meet HIPAA and other data privacy requirements.
◦ Planned and implemented three automated test layers, reaching 100% unit, integration, and E2E coverage.
◦ Improved website Start Render metric by 95% (8 seconds to 500ms), even during an active A/B test.
◦ Opened and managed a new satellite office in San Francisco and hired a team of 8 front-end engineers.

◦ Served as front-end focused IC working on growth initiatives with Ruby/Rails, React, and Redux.
◦ Partnered with Product and Marketing on funnel optimization, experimentation, and CRO initiatives.

• Built Engineering organization composed of Software Development, DevOps, and QA teams.
• Led distributed Agile Scrum teams of 20+, evolving the world's #2 ranked crowdfunding platform.
• Scaled consumer website from an average of 10M to 20M MAUs in less than 18 months.
• Guided all development, strategy, and roadmapping – improving customer engagement and conversion.
• Managed data center operations and built production site performance monitoring/alerting systems.
• Directed production support, process design, and infrastructure buildout for customer-facing apps.
• Reduced website Start Render metric by 80%, surpassing industry competition at 2.2 seconds.
• Established/enforced a strict performance budget, ensuring the site maintained its performance edge.
• Implemented systems greatly improving reliability of payments, email delivery, and transaction logging.
• Architected a suite of APIs powering image upload, manipulation, and management capabilities.
• Identified partnership opportunity and negotiated vendor contract to provide business-critical fraud detection services, substantially reducing fraudulent fundraisers on youcaring.com.
• Defended YouCaring from DDOS attack and migrated to a highly secure, private, firewalled, bare-metal infrastructure.

◦ Oversaw daily operations and platform development of the #2 crowdfunding platform in the world.
◦ Recruited, hired, and managed a team of twenty local and remote engineers in three time zones.
◦ Led website re-platforming, substantially improving system design, usability, and performance.
◦ Designed all SDLC-related policies and procedures, guided all software development and deployment.
◦ Trained staff on code review, source code control, and code instrumentation for APM.
◦ Instrumented primary application flows using Sentry/RavenSharp, Rollbar, and New Relic.
◦ Managed design and development of backend partner integrations via a Redis-backed REST API.
◦ Sourced, selected, and negotiated vendor contracts to provide network, hosting, and security services.

◦ Helped build PlayStation Web Store, supporting successful launch of PlayStation 4.
◦ Contributor on PlayStation Mobile Store and PlayStation Now products.
◦ Developed MVC template-based SPA client app using Backbone.js, Bootstrap, JQuery, and SASS.
◦ Authored code allowing 50M PlayStation Web Store users to purchase games, movies, and TV shows.
◦ Guided WebCrawler design, rendering dynamic store pages into static HTML using Node.js for SEO.

◦ Led UI development of OpenTable’s first-ever web-based restaurant reservation management solution.
◦ Developed OpenTable Connect mobile app supporting iPhone, iPad, Android, and WebOS.
◦ Co-created Diners Choice feature – the debut of diner feedback and reviews on opentable.com.
◦ Added diner ratings and reviews to OpenTable’s first native mobile app for iOS and Android.
◦ Developed Google Rich Snippets implementation for improved restaurant page SEO.
◦ Guided web performance optimizations, significantly reducing page Start Render time.

◦ Served as Lead Developer and architect of ZeccoShare, an Internet-based social network for investors.
◦ Designed  ZeccoShare data model, migrated data access layer to nHibernate ORM, and built UI.
◦ Utilized ASP.NET 2.0, C#, SQL Server, JavaScript, CSS, and Microsoft AJAX with Ajax Control Toolkit.
◦ Led development of ZeccoShare Groups, a Yahoo Groups-like feature for members to collaborate.
◦ Implemented Memcached integration with nHibernate for second-level caching of data objects.
◦ Streamlined SDLC with a fully automated build and release process using Nant and CruiseControl.NET.
◦ Developed SQL Server ETL integration of database feeds from Motley Fool CAPS and other partners.
◦ Supported production systems, monitoring web farm and database server performance.
◦ Refactored existing codebase to increase scalability and improve performance.

◦ Invented Automated Data Collection (ADC) system, which scours the Internet for property and tenancy information (Googlebot for property info).
◦ Developed HTTP client implementation from scratch, including all TCP session mgmt, using C#.
◦ Developed "Video Wall" app for real-time reporting on property/tenancy data across CoStar systems.
◦ Created ASP.NET-based application for management of user permissions in Enterprise CRM application.
◦ Scraped property data from 10K+ websites, saving $10M+ in annual research costs and generating millions in new sales revenue.

◦ Built customer-facing eGovernment portals on-site at the Pension Benefit Guaranty Corporation (PBGC).
◦ Lead Developer/Architect on My Pension Benefit Account and My Plan Administration Account projects.
◦ Created a structured, automated software build process, improving operational efficiency and reliability.
◦ Created web services to transform HTML forms filled by customers into PDF for use in a FileNet system.
◦ Developed an Oracle-based system for guaranteed, queued delivery of emails to customers.
◦ Designed and developed a framework providing configuration, exception handling/reporting, and authentication.

Greg Vincent🇺🇸

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