

Lead CX Research Strategist at Paragon Consulting
Lead CX Research Strategist at Paragon Consulting
I've worked as a UX researcher at Bank of America and Microsoft and am now in the consulting space doing CX, essentially a synonym for UX. At Paragon Consulting, most of my projects are in healthcare, banking, and insurance.
Also, I am a recovering academic, having spent 10 years as an English professor. I still love art and books and ideas, but I find this field to be another fascinating way of engaging my curiosity and empathy. I am grateful for the mentors who helped me make this career transition, and I hope this platform allows me to pay that forward.
βGregg is an active listener and has great insights about how to switch from academia to industry (UX).β
βGregg offered helpful insights into how I can transition from humanities to UX, including some actionable steps. His faith in my research training and ability gave me confidence in how I discuss my skills and how to frame my value-add in my professional documents.β
βAlways a pleasure to speak with Gregg. I leave the session with actionable strategies and a clear sense of what I need to do next.β