H Locke🇬🇧
Head of Service Design & UX Research at British Gas
About H Locke
Head of Service Design & UX Research at British Gas
Hi, I'm H and I have more than 15 years experience in UX, CX and Service Design. I've been a lead designer, head of research, head of design, run research labs, developed user-centred design methodologies and delivered training around the world.
I've worked in small specialist UX agencies, big full service agencies (BBDO, Ogilvy), and big corporates (like BSkyB and British Gas).
I've delivered projects from small campaigns to global digital transformations to building hospitals during Covid.
I mentor, I write (on Medium and Substack) and I train UX designers and researchers.
I can help you with Defining yourself as a designer Developing your CV and portfolio Interview prep Finding your voice in a team Building your professional reputation at work Navigating design politics, particularly in large companies Navigating career progression Developing UX and design psychology knowledge Developing research skills and methods
Expertise
Sessions with H Locke
- Mentorship Session (30 min): General mentorship
What mentees say
“H quickly identified areas where I can improve and shared some really helpful plans and tips. I’m grateful for the opportunity to speak with her . There’s so much I can learn from her! Thank you for the session, and I look forward to connecting again soon!”