Egypt

Business Transformation

Generalist Product Management

Program Management

Project Management

Haitham Zaki

Head of Training And Development

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Blog writing

Email writing

LinkedIn writing

Trello

Youtube

Canva

ChatGPT

Jira

Miro

- Develop and execute the company-wide L&D strategy aligned with business goals.

- Design, curate, and oversee training programs, workshops, and leadership development journeys.

- Lead talent development initiatives including onboarding, coaching, and succession planning.

- Assess training needs and measure learning outcomes.

- Lead trainers, coaches, and learning specialists to deliver high-quality programs.

- Partner with clients to assess learning needs, evaluate outcomes, and ensure continuous improvement.

- Partner with Business Unit heads to build a culture of continuous learning and innovation.

- Stay ahead of learning trends, digital tools, and methodologies to enhance program effectiveness.

• Work with the customer to analyze current systems and processes and design a strategy for adopting agile best practices.
• Guide teams in how to stay on track with agile techniques, fine-tuning their approach to ensure that overall strategy is being met.
• Lead agile workshops for developer and functional teams, as well as for key stakeholders.
• Promote a culture of continuous improvement, setting goals and milestones and assigning responsibility.
• Drive cultural change by championing an agile mindset, and ensure the organization is adhering to industry best practices.
• Facilitate learning and development among employees through individual and team coaching and workshop trainings.
• Coach senior managers in agile practices to ensure adoption of best practices from the top down.
• Communicate agile principles, scrum practices, and overall operating model across the organization.
• Champion the use of metrics and other objective measures by teams
• Undertake daily follow-ups with individual team members to ensure projects are on track and goals are being met
• Maintain objectivity regarding issues and how to troubleshoot them by applying agile principles.
• Hold stand-up meetings with cross-functional teams to review project status.
• Support teams in determining resource allocations to maintain agile practices and ensure smooth project delivery.
•Deliver training :
 - PMI-ACP
 - PMP
 - ICAgile Fundamentals, 
 - ICAgile Product Ownership, 
 - ICAgile Business Agility Fundamentals
 - ICAgile Agility in HR
 - Leading SAFe
 - SAFe for teams
 - SAFe for Scrum Masters
 - Kanban Training Workshop

- Conducting interviews with candidates seeking Agile Coaching position with different organization
- Writing articles about different topics related to the Agile business development

• Helping students during their learning journey while studying the new Agile Nanodegree programs.
• Reviewing student’s projects, which they submit during the learning program.
• Acting as Knowledge Mentor for the students to help them answering their questions.
• Helping in the course and content development.

- Leading the Agile transformation program of OBS IT in Egypt with the Agile core team.
- Coaching different departments in the organization as an Agile Coach, delivering
training and acculturation sessions, teaching them several Agile frameworks like (Scrum,
Kanban, Agile games, User stories, XP)
- Delivering Agile training and consultation to different team starting from top
management to all other teams.
- Involved in all major Agile development activities across OBS worldwide including
delivering acculturation sessions.
- Leading & Coaching Agile activities among large teams.
- Attending boot camps Agile workshops in different countries with the Agile core team
to share the lessons learned and make retrospectives over the past Agile projects
- Communicating progress and success to senior management in an Agile way the to
make sure that value is driven out of the program.

- Manage the full life-cycle of large scale voice projects and programs from the bid phase till delivery and handover to operation.
- Applying project management methodology in compliance with Orange’s Methodology, utilize industry recognized best practice to ensure project’s deliverable are managed effectively and with integrity, documented accordingly.
- Integrating the Agility with our day-to-day work, encouraging internal and external stakeholder to be aligned with the Agile mindset.
- Ensure the execution and compliance of processes, methods and tools are within the project remit.
- Responsible and accountable for engaging customer's stakeholder into the project and collecting project requirements.
- Manage project teamwork internal/external with other teams involved in the project. Implementing configurations to ensure a successful change.
- Manage the customer relationship supporting mutual business objectives, acting as Customer Champion within Orange Business Services Supplier organization, utilizing escalation procedures if required.
- Produce the key documents specific to the individual customer, service delivery kit, acceptance test plans and escalation procedures.
- Monitor Deliverable proactively, ensure milestones meet expected scope, quality and time scales, adopting quality.
- Communicate to customers and business owners at all time for awareness and support.

- Leading the Agile transformation program of the Excellence & Solution Center accros different countries
- Coaching different departments in the organization as an Agile Coach, delivering training and acculturation sessions, teaching them several Agile frameworks like (Scrum, Kanban, Agile games, User stories, XP)
- Delivering Agile training and consultation to different team starting from top management to all other teams.
- Involved in all major Agile development activities across OBS worldwide.
- Communicating progress and success to senior management in an Agile way the to make sure that value is driven out of the program.
- Manage the full life-cycle of large scale voice projects and programs from the bid phase till delivery and handover to operation.
- Applying project management methodology in compliance with Orange’s Methodology, utilize industry recognized best practice to ensure project’s deliverable are managed effectively and with integrity, documented accordingly.
- Integrating the Agility with our day-to-day work, encouraging internal and external stakeholder to be aligned with the Agile mindset.
- Ensure the execution and compliance of processes, methods and tools are within the project remit.
- Responsible and accountable for engaging customer's stakeholder into the project and collecting project requirements.
- Manage project teamwork internal/external with other teams involved in the project. Implementing configurations to ensure a successful change.
- Manage the customer relationship supporting mutual business objectives, acting as Customer Champion within Orange Business Services Supplier organization, utilizing escalation procedures if required.
- Monitor Deliverable proactively, ensure milestones meet expected scope, quality and time scales, adopting quality.
- Communicate to customers and business owners at all time for awareness and support.

- Leading the Agile transformation program of OBS worldwide with the Agile core team.
- Coaching different departments in the organization as an Agile Coach, delivering training and acculturation sessions, teaching them several Agile frameworks like (Scrum, Kanban, Agile games, User stories, XP)
- Involved in all major Agile development activities across OBS worldwide including
delivering acculturation sessions.
- Leading & Coaching Agile activities among the teams.
- Attending boot camps Agile workshops in different countries with the Agile core team
to share the lessons learned and make retrospectives over the past Agile projects
- Communicating progress and success to senior management in an Agile way the to
make sure that value is driven out of the program.

•	Lead and manage projects from inception to completion, ensuring adherence to Orange Business Services' project management methodologies and industry best practices.
•	Oversee the full lifecycle of projects, ensuring all deliverables are managed effectively and documented in compliance with organizational standards and integrity.
•	Ensure that all project processes, methods, and tools are executed within the project's scope and requirements.
•	Managing  customer project management lifecycle initiation, planning, execution, and monitoring, ensuring alignment with client expectations and business objectives.
•	Facilitate collaboration among project teams and coordinate efforts with other departments involved in project delivery.
•	Implement necessary configurations to ensure successful project transitions and changes.
•	Manage dependencies with other projects, ensuring seamless integration and coordination.
•	Foster strong relationships with customers, acting as an advocate within the Orange Business Services organization. Effectively manage any escalations as needed.
•	Independently produce key project documents, including service delivery kits, acceptance test plans, and escalation procedures, with minimal support. Regularly track and report project progress against established plans.

•	Releasing all types of changes based on customers’ requests 
•	Applying router configuration for required changes 
•	Managing the scheduling of all customer changes 
•	Performing risk evaluation and feasibility Study for a certain change 
•	Planning and requesting configurations 
•	Implementing configurations to ensure a successful change 
•	Troubleshooting and resolving issues 
•	Performing final tests with the customers

•	Managing and scheduling customer changes worldwide.
•	Ensuring the professional and successful implementation of customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
•	Feasibility Study.
•	Configuration planning.
•	Point of contacts for queries and escalations concerning change management.
•	Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities.
•	In depth technical troubleshooting based on Frame Relay, ATM, DSL, Routers, LL circuits
•	Support field services technical Engineer for all scheduled change activities for CPE’s.
•	Coordinating with PTTs for troubleshooting the operational issues of link.
•	Accountable for validating/releasing simple configurations/tests on Orange Business
   Services backbone (Provider Edge devices) as well as customer routers to provide the    services requested by the managed VPNs.
•	Accountable for the on-time and change implementation and meet or exceed the targets set by the management with regards to:
-Customer Satisfaction 
-Change Management efficiency 
-Quality of 1st time change implementation 
-Manage the End-to-End testing with the Customers and Order Management entities for
 acceptance testing.

Haitham Zaki🇪🇬

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