

Service Design Lead at Global Relay
Service Design Lead at Global Relay
I’m a multi-disciplinary designer and emerging design leader, curious about people and systems, energized by complex problems, and passionate about building services that work for customers, employees, and the business. My career spans in-house teams, agencies, start-ups, and NGOs, where I’ve shaped strategy, led teams, and created solutions that scale.
When I’m not tackling complex problems at work, you might find me walking across the city, practicing gongfu tea, or designing things for my home in New York City. I bring the same presence, patience, and care to my work as I do to these small rituals.
“I had the opportunity of meeting with Hannah to discuss my thesis, and it was an incredibly insightful experience. Her expertise in service design provided me with clear direction and helped me see my research from a fresh perspective. She not only listened to my ideas but also offered practical suggestions.”