India

Content Design

Customer Experience (CX)

Branding

Community Management

Product Marketing

Content Strategy

Content Creation

Bachelors of Arts

Community MBA

✊🏿🏳️‍🌈 Diversity & Inclusion

Harleen Kaur

Community Engagement Lead

Relationship management

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Customer service

Stakeholder management

Leadership

Adobe XD

Airtable

Buffer

Canva

ChatGPT

Confluence

Figma

Glassdoor

Intercom

Mailchimp

SurveyMonkey

WordPress

Linear

Webflow

Spearheading strategic initiatives to amplify communication strategies and redefine the iECHO platform experience. Orchestrate and execute high-impact communication plans in collaboration with ECHO Communications Teams.
Engineered a robust Content Design Strategy for iECHO, working seamlessly with UX & Product teams. Produced and disseminated compelling communication materials, knowledge articles, and collaterals for iECHO. 
Spearheaded the integration of community components, enhancing functionality, content, and overall User Experience.
Successfully advocated for the widespread adoption of the Community Forum, fostering a vibrant community ecosystem.
Led strategic hiring, training, and management initiatives, contributing to a dynamic and high-performing team.

-Work with allotted hub managers to achieve and maintain a high standard of operational excellence and community engagement at each hub.
- Building a culture of continuous improvement in hub teams, both in fixing bugs and experimenting with new ideas, both on the operations side and in community efforts.
- Evaluate sales and marketing efforts, gather on ground input, and work with the sales and marketing teams in continuously refining these for your local markets.
- Establishing and building relationships with partners in the local ecosystem
- Led hiring efforts in the city and set Key Performance Indicators for each Hub Manager in the city, monitor them regularly and help them grow.
- Own the P&L through reduction of costs and increase revenue with effective forecasting planning and review.

- Effective delivery of community programs to provide business support better for hub members.
- Ensuring data quality and accuracy in Sales CRM Solve for member expansion needs in partnership with the sales team.
- Team Management: Working with Regional Manager to firm up the recruitment plan to ensure business continuity.
- Managing team by setting goals and periodic reviews with timely feedback.
- Ensuring overall operations accuracy and timely issue resolution.
- Monthly P&L management through effective forecasting and analysis.

- Finding relevant business partners or boosters for member companies
- Seeking sponsorship with various ecosystem partners to run programs and events across the country (eg AWS partnership, Women Entrepreneurs League etc)
- Coaching Senior/&Community Managers to lead such programs and initiatives for the city.
- Training new joinees to get well versed with the culture of the company and imbibe Members First attitude

- Maintaining a productive relationship with members by providing reasonable solutions within the agreed timeline or by making the right connections.
- Engaging with and making connections with people and organizations in the local ecosystem who could add value to the member community
- Running and planning Business Objective Related projects.
- Coaching assigned new Community Managers to become more effective at their job.
- Driving customer success by awareness and adoption of boosters other 91 programs.
- Customer acquisition through sales tour delivery/hub tour delivery

- Worked with the CEO for the content creation of the company and its vision to help leaders succeed in business.
- Collaborated with the CEO to produce an edited version for his book (which was to be self-published).
- Editing the manuscripts of the books, adding references, seeking citations and gathering content for filling the gap wherever required.

- Writing synopsis and description of various shows to be published on the website of Zee TV, YouTube, and Sony Entertainment.
- Writing the product description of various products available on the website and managing the Facebook page of Getit Bazaar.
- T3 Media: Curating and categorizing videos on the portal, to be submitted to vendors.

Harleen Kaur🇮🇳