

Senior Service Designer at Government of British Columbia
Senior Service Designer at Government of British Columbia
I'm a senior user experience researcher for the Government of British Columbia Public Service. I'm work on complex problems that require alternative modes of working and thinking. I coach other designers in the BCPS as well as continue to learn as education is a life long process.
Previous to BC Public Service, I have worked in the private sector operating my own consulting business HAO Creative, co-founded design week, and work with multiple design agencies in architecture, wayfinding, and systemic design.
I have helped mentees with: âś… Design strategy and planning âś… Job hunting (resume & portfolio review, interview prep) âś… Negotiation and promotions âś… Having difficult conversations âś… Managing up / self-leadership
At HAO Creative, I have helped companies with: âś… Corporate acquisition design and strategy (Portolfio of $37M working directly with C-Suite) âś… Brand definition, storytelling, and brand design (international and local non-profits) âś… Fundraising strategies and campaigns (start-ups)
“I had a great time chatting with Harry. He generously shared a ton of great resources with me and gave me lots of new insights into the field of UX. I'm looking forward to connecting with him again!”
“It was so great chatting with Harry! We dove into many topics, particularly about Service Design, and he gave practical advice and mentioned interesting frameworks that I took note of. He brings in very interesting perspectives and it was great to hear about the Service Design practice in other organizations. Really enjoyed my session with him!”
“Harry is a resourceful person. He suggested me a book to read and some websites to follow for Service design. Had an interesting conversation about Service Design industry. He also gave me useful feedback on my portfolio.”