United States

Data Engineering

Site Reliability

Master’s Degree

Systems Analysis and Design

Bachelor of Engineering (B.E.)

Harsh Daiya

Staff Software Engineer, Risk Platform

Communication

Problem-solving

Critical-thinking

Postman

Python

Apache Spark

Jupyter Notebook

PostgreSQL

Kafka

Empathy

Stakeholder management

Time management

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

How to successfully prepare and position yourself for a job promotion?

How to get promoted

• Python scripts to query S3 data using AWS Athena to validate reporting data.
• Well versed with Big data on AWS cloud services i.e. EC2, S3, Glue, Athena, DynamoDB and RedShift
• Expertise in development of various reports, dashboards using various Tableau  & Looker(w/ LookML) Visualizations
• Developed Data Audit framework to validate reporting data for our biggest BillPay product partners.
• Used Python with Boto3 to work with data in S3.
• AWS S3 Datalake experience.
• Developed AWS Cloud Formation templates and set up Auto scaling for EC2 instances.
• Experience in Apache Airflow to author workflows as directed acyclic graphs (DAGs ), to visualize batch and real - time data pipelines running in production, monitor progress, and troubleshoot issues when needed.
• Setup CI/CD pipelines with Jenkins and hooks, which reduces deployment time by 60% and increases developer experience on the team.
• Send Cloud events and Open Telemetry data to Splunk for monitoring and alerting using SignalFX.
• Observability (O11y) champion, build processes to identify, alert and mitigate data/ops issues in the BillPay reporting platform.
• Championing migration of Airflow DAGs using  Redshift as SOR to Google BigQuery to unify Enterprise Data Lake.
• Use Terraform IaC to operationalize splunk dashboards and alerts.

• Work across multiple cross-functional teams in high visibility roles and own the data solution end-to-end.
• Extensive web analytics experience to drive business decisions.
• Strong ability to conduct qualitative and quantitative analysis for effective data-driven decision making.
• Conducted ad-hoc data analysis on large datasets from multiple data sources to provide data insights and actionable advice to support business leaders according to self-service BI goals.
• Adopt a FastWorks mindset to support Business data and analytics projects
• Apply expertise in quantitative business analysis, data mining, and the presentation of data to see beyond the numbers and drive enterprise level outcomes
• Help drive a best-in-class data engineering practice that will be leveraged across Org.
• Participate in setting strategy and standards through data architecture leveraging big data and analytics tools and technologies.
• Define key KPI's and priorities and with Product team
• Assist in creating documents that ensure consistency in development across the online organization. 
• Work on creating a Customer 360 view to identify points of friction and work with Product teams to drive change.

• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
• Extensive SFDC administration experience with hands on governance and deployments.
• Implemented external facing Salesforce community with over 100k+ MAU's
• Implemented Round Robin case assignment system for efficient case handling.
• Implemented a case hand-over application to support around the sun support model.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts)and Dashboards and Report folders for different user profiles as per the requirements.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.

•Tableau data visualization tool to analyze and obtain insights into large datasets, 
create visually compelling and actionable interactive reports and dashboards. 
•	Engage with customers, enterprise SME’s and management to leverage community tools so that tasks such as data retrieval and analytics as well as resource determination and usage can be automated and tailored to the needs of each customer. 
•	Built Data Analytics and predictive Modeling around Merchant Churn and other important business metrics.
•	Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration & Mapping, and Integration.
•	Salesforce Service cloud experience in a fast paced service environment. In-depth understanding of Case and Support lifecycle and translate them into business OKR's.
•	Involved in the development of a comprehensive Business Intelligence platform which is used for reporting and dashboards by the Professional Services Department.
•	Data Modeling and optimization for presentation in Oracle Business Intelligence (OBIEE).
•	Design and update .rpd design files of data models developed in OBIEE.
•	Consolidate data from 6 different Data Sources (namely Salesforce, Oracle Service Cloud etc.) into a single Data Warehouse built on Teradata and leveraged by OBIEE for reporting.
•	Data normalization and Database table flattening to achieve consistency in the reports.
•	Data cleansing and profiling.
•	Change Data Capture (CDC) implementation.
•	ETL Batch process.
•	Prepare and Curate Reports, Analysis and Dashboards for Management.
•	Train new users on the OBIEE platform and help them curate data.
•	Administer Weblogic to ensure smooth functionality of OBIEE.
•	Collaborate with Data owners/POC in different regions and businesses to understand, transform, translate and transfer the data to our Data marts.

•	I worked as a Student Assistant in the Archives and Special Collections department at Dr. C.C. and Mabel L. Criss Library of University of Nebraska at Omaha.
•	I worked on the ArchiveSpace (Opensource database) which is used for archiving books, records, files, memorabilia etc.
•	My duties included digitizing the archival material, uploading them to the database, mass uploads using scripts, cleanup activities, shelving of materials by allocating shelf location against resources. Archival of mixed materials and moving images for agent records and resources.

•	I have worked under the Oracle Business Unit of Capgemini Consulting, Mumbai (India). I have worked on Oracle PeopleSoft ERP 9.1 HCM module with PeopleTools 8.52. I have worked on offshore support project for a reputed European Client.
•	I have been trained on various modules of PeopleSoft and also trained on PeopleSoft Campus Solutions, Oracle Taleo Recruiting.
•	Duties involved development and enhancement of various PeopleSoft pages, components etc. with client communication and interaction on daily basis.
•	As a part of my duty, I have prepared numerous reports for clients on daily basis using PSQuery, Oracle BI and SQR's. 
•	Automation of manual activities in this project being one of my major accomplishments.
•	Database monitoring and server space monitoring were also part of my weekly activities.
•	Troubleshooting and bug fixation was also a part of my job and we used BMC remedy tool for        incident management.

I have worked as a system analyst in a troubleshooting role for a huge Australian Telecom service provider. Client facing role, where I was involved in troubleshooting different network related issues faced by client on daily basis.
Worked on Cisco VoIP, OPOM (Client Proprietary Tool) and other aspects of computer networks.

Harsh Daiya🇺🇸

About Harsh Daiya

Expertise

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