Brazil

UX Design

Product Design

Customer Experience (CX)

Group Product Management

Interaction Design

Business Transformation

Natural Language Processing

Generative AI

AI Product Management

AI Design

Universidade Estadual de Campinas

Henrique Gomes

Conversation Designer Team Lead

Communication

Empathy

Customer service

Stakeholder management

AI/ML

Chatbot

Human computer interaction

Salesforce

Zapier

Asana

ChatGPT

Figma

Intercom

Lucidchart

Voiceflow

Kore.ai

Dialogue Flow

Windsurf

Collaboration

Leadership

Problem-solving

Critical-thinking

Conversational AI

Data visualisation

Usability Testing

Quantitative research

Product analytics

Product roadmap

Product strategy

Qualitative research

Midjourney

Miro

Mixpanel

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Leads and shapes the strategic direction of the Conversation Design community. Build and manage a team of conversation designers, establish design standards and methodologies, and ensure the delivery of high-quality conversational interfaces that align with business objectives and user needs.

Responsible for Hi's Conversational AI Platform (Chatbot, Chat, Ticket, and WhatsApp).

My responsibilities are:

Product Roadmap Management;
Alignment with Stakeholders,
Market analysis and research.
Report and manage KPIs
Support for Go To Market strategies.

Training and management of the team and service offerings related to chatbot design, development and post-launch optimization

Chatbot design, development and post launch optimization services on channels such as WhatsApp, Messenger, Instagram, and website bots - management, data analysis, and chatbot improvement.

Design, development and management of chat and voice bots: 

Requirements gathering; 
Conversation flow design; 
Dialogue writing; 
Prototyping; 
Development and Training; 
Implementation and Curation.

Henrique Gomes🇧🇷

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