Italy

Service Design

Customer Experience (CX)

Digital Marketing

Product Marketing

Business Transformation

M. Psy in User Experience

M.Sc in Computer Engineering - Laurea Magistrale in Ingegneria Informatica

B.Sc in Computer Engineering - Laurea Triennale in Ingegneria Informatica

High School Diploma

Hoang HUYNH

Managing Partner and Former Head of Design and Customer Experience

Product strategy

Critical-thinking

Stakeholder management

Leadership

Marketing strategy

JavaScript

Adobe Creative Suite

Mural

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Talk to other immigrants about the nuances and challenges of working in the tech industry.

Being an immigrant in tech

Keeping your sanity, career growth and job satisfaction.

Surviving a merger or acquisition

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

What are design systems and how to work with them?

Building successful design systems

Tactical is the first Value Proposition Consulting in the European Market.

As Managing Partner
My job is to don’t get distracted by things that don’t matter, to keep myself and the team focused.  
When the “main thing” ceases to be the main thing, you end up being satisfied with decisions only accidentally. Keeping the main thing the main thing takes attention, discipline, and courage.  Keeping the main thing the main thing requires a clear understanding of what the main thing is and why it is the main thing. 

Why is my role relevant?
Because If you are always failing to keep the main thing the main thing, you may need either a new main thing or a new leader, or both.   

In Tactical, I lead the Value Proposition Strategy practice.

Households, without headaches.

Spiccio is the market leader in simplifying the payment of household expenses, in particular those relating to rent, condominium and heating.

Spiccio's unique and effective solution allows you to manage all your expenses in a simple and efficient way, without surprises or unforeseen events, by grouping expenses into constant and equal payment installments, in order to facilitate the management of deadlines.

Spiccio's mission is to improve the experience of tenants and property owners, making life easier for those who want stress-free property management.

Leading the Value Proposition Strategy Practice and building Tactical as a new Venture.

Validating the market.

I'm rising capital for the next gen green social engagement platform that will help companies reaching their sustainability goals and allow people all around the planet to create real impact with ANY GIVEN ACTION they make.

Acting as temporary executive for six months.

New Media Startup Stakeholding | Content Creation | Communities

Our mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.

Lecturer in the Masterbrand Masterclass.

Brand Management and Communication Master about Experience, Marketing, and Customer Strategies

I am leading the most effective innovation and digital transformation consultancy unit on the market. 

Not the design you used to know.

I worked with AAA players and Brands in a wide range of industries:
- Banking, Telco, Insurance, Payments and Financial Services
- Consumer, E-Business and Retail
- Entertainment, Media and Luxury
- Hospitality and Smart Cities
- Automotive and Transportation


#designdifferently

I am a lecturer at the Tag Innovation School corporate training and masterclasses on Experience, Marketing, Design, and Customer Strategies matters.

Corporate Masterclasses:
- Customer Expectations
- Customer Strategies
- Innovation by Design
- Business and Marketing Agility

Public Masterclasses:
- Master in UX Design
- Master in Prototyping
- Master in Growth Hacking
- Master in Digital Marketing
- Master in Digital HR
- Master in Digital Transformation

As Country Manager of Italy my responsibility is to organize and promote IDF activities, mission and values, at national level.

I am the referent and the coordinator of all national Local Leaders, with the primary objective to provide them with support and assistance in their operations.

I am also the Local Leader for the Bologna chapter.

Hoang HUYNH🇮🇹

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