United Kingdom

Development Operations

Master of Science - MS

Nanodegree

Bachelor of Engineering

Ike Chiakwa

Senior DevOps Engineer

Problem-solving

Critical-thinking

Cloud computing

Axure

CircleCI

Docker

GitHub

Jira

MongoDB

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Acing technical interview questions

•	Understood and interpreted client’s project requirements and KPIs into technical specifications.
•	Worked with container-based deployments using Docker, Docker compose, and Kubernetes.
•	Performed end-to-end automation to speed up and improve software development and release cycle by developing Continuous Integration (CI) / Continuous Deployment (CD) pipelines to a Kubernetes cluster.
•	Automated infrastructure provisioning on Azure/AWS using Terraform.
•	Managed Kubernetes cluster across various environments, and developing Kubernetes spec files in YAML for deployments, services, configmaps, & ingress rules to deploy microservices applications.
•	Collaborated with the software developers to ensure that application development follows established processes and works as intended.

•	Assisting partners and enterprise customers with the application microservices deployment to Azure and AWS using containerization technologies such as Docker and Kubernetes.
•	Advanced troubleshooting of escalated tickets from Tier 1 support analysts.
•	Applying technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system-level issues that are negatively impacting application performance in production.
•	Assisting the Tier 1 support team with developing action plans, solutions, and recommendations to help resolve application deployment and configuration issues.
•	Collaborating with the Software Engineering team to fix product bugs.
•	Lead issue tracking, and recommending product improvements.

•	Excelled in a fast-paced and high-impact environment as a Senior Cloud Engineer to ensure customer success.
•	Assisted Microsoft enterprise customers globally in troubleshooting and resolving issues in their Azure cloud infrastructure, Azure AD, and Microsoft 365 Security & Compliance.
•	Collaborated with Subject Matter Experts (SMEs) and Microsoft Senior Escalation Engineers (SEEs) when additional assistance was required.
•	Assisted the team in ensuring quality customer experience by reviewing cases & supporting team members in resolving cases when additional assistance was required.

•	Worked as the initial responder to escalations via e-mails/calls within the Network Operations Center (NOC) in resolving network faults.
•	Stimulated productivity and fast resolution to escalated cases by proactive follow-up with the field engineers.
•	Provided technical support to the field engineers in fault rectification to meet MTTR and SLA.
•	Assisted in on-boarding of new support engineers by providing technical coaching.

•	Improved the database system and the hotel's management system for easy management of customers’ data and bookings.
•	Managed the operations and maintenance of the company's IT infrastructure (servers, networking devices) to ensure high availability.
•	Configured and managed cloud technologies such as Office 365, to improve email service and security, identity & access management, and an improved information security posture.
•	Managed the Hotel’s website and integration systems with partners such as Booking.com.
•	Prepared and implemented Preventive Maintenance Schedule for all IT hardware and software (by scheduling regular updates and patches) to minimize technical faults.
•	Penetrated new businesses and customers, utilizing digital marketing strategies, which generated over a 30% increase in profit.

Ike Chiakwa🇬🇧

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