

Product Design Research Lead at Zuellig Pharma Holdings Pte. Ltd.
Product Design Research Lead at Zuellig Pharma Holdings Pte. Ltd.
If you're ready to explore the depths of user-centred design, dissect complex problems, and transform insights into meaningful solutions, I'm here to support you every step of the way. Let's embark on this journey together and reshape the way we approach design and research.
My approach to research is rooted in the principle of understanding the root cause issues. I'm a firm believer in collaboration and regularly orchestrate collision workshops that bring together diverse stakeholders. By inviting their perspectives, we uncover multifaceted insights that contribute to holistic problem-solving.
Typically, outputs from research include personas, customer journey maps, and user flows etc where I often use these artefact to weave narratives that resonate with teams. Through these visual aids, I illuminate user pain points and needs, ensuring that every member of the team empathises deeply with our users.
I am also familiar with different type of research techniques such as survey, card sorting, AB testing and diary studies etc. These methods, combined with thought-provoking questions, help me to dissect complex problems and unearth insights that drive actionable outcomes.