Imran Younis🇬🇧
Global Head of Service Design and CX at Nortal
About Imran Younis
Global Head of Service Design and CX at Nortal
Helped c-suites gain a competitive advantage as they embarked on their business and digital transformation. A recognised influencer with a proven ability to drive organisational change, blending a high impact, results-based approach. Design tangible and actionable business and digital strategies in various markets globally to support the organisation's vision and mission, underpinned by governance and best practices to mitigate digital delivery and technology risk. A recognised thought-leader and tenacious individual, work collaboratively alongside senior leadership and interdisciplinary and multidisciplinary teams to guide, mentor and deliver a seamless human-centric strategy. Introduced research, build, test, and deployment frameworks to accelerate and assist organisations in digitalising existing and new business models and value propositions. Established long-term partnerships with third parties and vendors to help disrupt, compete, grow, and accelerate innovation, and the ability to craft strategic visions and pioneering customer experiences, allowing for M&As and IPOs. Seamlessly took corporations through an executable roadmap and delivered repeated results to create award-winning products and services for world-class brands and agencies.
Expertise
What mentees say
“Imran came to me to review a pricing model on a business idea he is maturing. In that conversation Imran displayed a solid understanding of his target market and the problem that he was solving from them. With a good use of AI and an elegant interface his product will deliver value without too many integration complications.”
“I had a session with Imran about personal branding, online presence, and career growth as an independent design consultant in London. He is an established and knowledgeable design leader in the field and gave me practical tips that I can apply immediately. He is also a great motivator. I'm looking forward to having another session with Imran once I apply his suggestions. Thank you, Imran!”
“With extensive experience transitioning from graphic design to service design, Imran's advice is invaluable for me when mapping out my career path and getting a strategic approach to improve my profile. I'd highly recommend him to other fellows.”