United States

Generalist Product Management

MIT Sloan

Harvard Kennedy School

Tufts University

Irene A. Chung

Senior Product Manager

exploration: A Thinking Layer

resume (mar-2024)

Critical-thinking

Confluence

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

- Developed AI product hypotheses that became viable candidates for internal funding by building scrappy prototypes with engineers, evaluating trends in productivity software, and testing feature sets with users

- Led division’s highest priority launch in H1-2022, a workflow automation integration, doubling product revenue from $2M to $4M in 9 months by continuously incorporating feedback from users and stakeholders
- Aligned product and commercial leadership on a multi-year roadmap for integrations’ product portfolio, growing team headcount from 10 to 20, by synthesizing market opportunities and forecasting growth
- Grew engagement for millions of users for complex data syncing functionality by partnering with design to make it easy to understand and frictionless: app activations grew 250% and navigation CSAT grew 70%
- Accelerated cross-functional clarity and decision-making by developing toolkit of best practices and sharing takeaways with leaders from listening tours on different teams’ product development life cycle

- Raised $2M VC-led seed round by pitching vision of how AI improves hiring for hourly jobs, giving live product demos, and showing how clients reduced employee turnover with our product, saving over $500K
- Expanded 10X from a single site to a dozen cities and tripled customer satisfaction scores by visiting customers on-site and prioritizing features in the first mile product experience such as shift-based matching
- Grew team from 3 cofounders to 8 FTEs that successfully expanded customer pilots into $500K in enterprise revenue, released AI and product features bimonthly, and identified new sources for top of funnel growth
- Increased AI’s accuracy 30% and published white paper on model gains from improving quality of data inputs, introducing testing approaches, and specifying better objective functions including 30-day turnover
- Launched custom integrations with industry leaders SAP, ADP, and Monster by partnering with HR leaders

- Grew revenue 10% for B2C open government mobile app by A/B testing value propositions and analyzing over 5000 survey responses to identify cohort-based messaging that drove willingness to pay
- Secured $1M in enterprise revenue by building a relational database that provided granular insights on U.S. poverty by capturing 50+ socioeconomic and demographic attributes over 30 years for 40K zip codes

- Partnered cross-functionally to publish white paper on data-driven teams and measuring performance
- Led over 10 projects with successful placements by executing iteratively and identifying new talent sources

- Built over 50 new relationships with industry leaders through targeted outreach and clear pitches
- Led research team to launch biweekly company newsletter, comprehensively tracking and distilling trends

- Translated dozens of technical concepts for teams, becoming company’s go to expert on industry innovation 
- Managed 5-10 projects in parallel by aligning on priorities and providing biweekly stakeholder updates

Irene A. Chung🇺🇸

About Irene A. Chung

Expertise

Sessions with Irene A. Chung

What mentees say