Canada

Customer Experience (CX)

Generalist Product Management

Creative writing

Project Management

Data Analysis

Content Strategy

Content Creation

Business Transformation

Associate of Science (A.S.)

Ish H

Founder

Relationship management

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Conflict resolution

Stakeholder management

Leadership

Brand strategy

WordPress

Buffer

Canva

ChatGPT

Facebook Ads

Google Analytics

Time management

Team player

Organisation skills

Presentation skills

Customer service

Project management

Public Speaking

Analytical skills

Brand positioning

Branding

Content creation

Content strategy

Event organisation

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to think about design career paths and what progression looks like for designers?

Design career path

Ways to provide constructive feedback to team members.

Giving effective feedback

I help discontent men stuck in a rut rediscover their awe, and help them find their dream career, relationship, and life.

- Worked with various stakeholders to develop a new equipment return process from the customers
- As a Salesforce Administrator, maintained Salesforce database and created workflows and processes to automate routine tasks and notifications
- Helped launch CPQ for quote generation out of Salesforce
- Created various dashboards out of Periscope
- Managed new orders, renewals, and the shipping process

- Led the enterprise standardization of the external vendor KPI process between Energy Portfolio management and Third Party vendors, scoring and measuring performance of 60% of the energy savings work in the territory.
- Led and managed the implementation of data fields in Salesforce in order to standardize day to day operations and leadership dashboards.
- Worked cross-functionally with Program Managers and/or vendors on the resolution of vendor and incentive payments, energy savings, and contract issues.
- Identified and oversaw areas for process improvement and presented strategies to leadership.
- Coordinated responses to regulatory data requests across teams.
- Maintained accurate customer records across multiple databases, on internal servers and in the cloud.
- Developed guidance documents for internal procedures.
- Delivered program update communications to vendors and internal staff.
- Oversaw quarterly internal audits. 
- Provided operational support on special projects as needed.

- Developed and maintained automation through iMacros for various teams, to automate tedious tasks and improve efficiency, thereby reducing billing complaints from customers and increasing productivity for different departments.
- Created and met new metric of $20 Million in cost savings for the billing department through automation, annually.
- Acted as a liaison between the Database team and various departments in order to consult, brainstorm, and implement data and/or process solutions to streamline tasks and make processes efficient.
- Collaborated on automating and documenting the Reverse Transition process, which transitions SmartMeters back to Analog routes and/or transitions Analog meters to SM, making it easier for a new user to run through the process and thereby improving SmartMeter timely billing.
- Worked in the back end VBA of Access and Excel to develop and automate new tasks related to Reverse Transition, automatic reports for other teams, ad hoc works, etc., increasing departments’ overall efficiency.
- Drafted a project proposal to create a database and automate programs for another team, which would prevent a charge of $1 million to that team from corporate IT.
- Worked with SAP Business Object, Xcelsius, Tableau, and SalesForce to create and retrieve reports, as well as build dashboards to visually communicate data across multiple departments.
- Supported the internal IT infrastructure, either by troubleshooting through NetOps, creating new requests, etc.
- Implemented, upgraded and supported applications at a departmental level.
- Provided system support for multiple systems responsible for collecting billing/research data.
- Acted as Onboarding Counselor to incoming team members, and helped them get acclimated to the company and work.
- Acted as the departmental Engagement lead in order to engage and boost employee morals.

- Assisted with the implementation of SAP enterprise software in companies such as Coca-Cola Bottling, VISA, John Deere, Motorola, etc., and helped with SAP troubleshooting
- Helped customize new SAP enterprise software packages based on the needs of different companies
- Acted as a Quality Engineer by making sure the platform was working correctly for the existing vendors, as well as beta testing portal for new vendors and checking for bugs and errors in platforms, etc.

- Made sure that the student board election was going fairly and ethically by checking student identification before voting and letting them know of the guidelines.
- Assisted the student center office understand the protocols and procedures of the voting system.
- Assisted the IT supervisor with connecting new computers, making the election site functional and operational, and helping with advanced troubleshooting.

- Tracked actual sales and compared that against forecasts, and ranked SKUs on their success accordingly.
- Created hurdles that SKUs must meet (either by profitability or by volume).
- Helped put a quarterly plan together and worked with the sales department to effectively introduce and discontinue SKUs.
- Fixed computer troubleshooting such as data error and debugging server/network problems.
- Developed a greater knowledge of inventory analysis, inventory reconciliation, QuickBooks Pro, multiple POS systems, etc.

- Worked in conjunction with the SFMTA, AC Transit, BART, CalTrain, VTA, and Golden Gate Transit.
- Assisted with the implementation of Clipper Card in all of the Bay Area.
- Communicated courteously with customers face to face, building positive relationships, investigating, responding to, and progressing issues and queries to a successful conclusion at the earliest time.
- Ensured a good level of understanding and knowledge of products and services.
- Handled complaints, gave instant solutions about the company's products and the services provided.
- Supported colleagues and team members with professional problems.

- Communicated with customers in person and/ or through the phone.
- Charged with daily up keeping of the store, including opening and closing, and answering two phone lines.
- Trained multiple new employees.
- Assisted the regional and district managers during inspection.
- Created and ordered inventory through the UPS online system.
- Fixed advanced computer troubleshooting, including hardware and networking problems, and set up cameras throughout the store.
- Installed new POS systems certified by UPS HQ and trained coworkers on the new system.

Ish H🇨🇦

About Ish H

Expertise

Sessions with Ish H

What mentees say