Spain

Service Design

Business Transformation

Customer Success Management

Jacobo

Strategic Product Coach & Mentor

Communication

Problem-solving

Empathy

Organisation skills

Customer service

Conflict resolution

Leadership

Human computer interaction

Asana

ChatGPT

Trello

Lead corporate operations and strategic client accounts, ensuring high-quality delivery and business growth. Focus on managing corporate clients and operational excellence while supporting teams across product and design initiatives.

Provide product coaching, mentorship, and training for individuals and teams, delivering one-to-one sessions, workshops, lectures, and guidance to help leaders and students excel in product strategy and design.

Led the design team and product strategy, managing product managers, designers and driving complex client projects. Delivered profitable initiatives for clients such as Naturgy or Telpark while combining design leadership, product consultancy, and account management.

Oversaw operations, client accounts, and team management for the Iberian region, ensuring alignment with global strategy while driving local execution and business growth within the fintech and B2B product space.

Built and led a distributed design team across multiple cities, fostering a strong design culture and implementing scalable design operations. Delivered high-quality, white-label digital products while improving team workflows and design efficiency for international clients.

Built and led the product and design teams from scratch, redefining product strategy to enable B2B scalability and white-label solutions. Introduced product mindset across the company, including metrics, processes, and customer-focused design, while pivoting the business from B2C to B2B in the fintech space.

Co-founded a boutique UX and product design studio, leading the design team and shaping the company’s strategy from the ground up.
Built and managed a multidisciplinary team while delivering high-impact digital products and experiences for international clients, helping establish a modern, user-centred approach to product design.

Jacobo🇪🇸

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