Jake Dutton🇦🇺

About Jake Dutton

Senior Manager, Customer Experience (CX) at Telstra

Hello! I am Jake, a CX Manager and business strategist based in Brisbane Australia. That said, I have been and always will be a Designer at heart. My focus is broad and involves helping businesses identify the right problems to solve, validating ideas, crafting the approach, and facilitating the process to bring innovative solutions and meaningful experiences to life! My experience spans from launching startups right through to leading the design of several successful enterprise products within the enterprise space. I'm happy to chat about all things, CX Leadership, Service Design, Process Design, collaboration, tools, methods, culture, leadership, facilitation, careers, etc.

Expertise

Sessions with Jake Dutton

• Mentorship Session (30 min): General mentorship

What mentees say

“I had a fantastic session with Jake. I have to say that he showed remarkable patience and attentiveness, offering me valuable insights and unique perspectives in answer to my questions. Highly highly recommend Jake to all the aspiring service designers out there!”

“I think Jake is absolutely a design influencer and leader after chatting with him for about 30 minutes or so. He's so gifted at communicating his ideas to others and breaking down things into digestible pieces to people who are unfamiliar to his field. Although I'm currently working as a UX/UI designer, I've always been interested in understanding a bit more about other disciplines beyond UX/UI.”

“I got a little bit nervous before the call, but Jake is so nice and patient in answering all my questions by giving real-life examples. He really tries his best to fill the gap between school and real-life work for us. 30 minutes is really not enough, I would book another call with him.”