Australia

UX Design

Service Design

Product Design

James Ratsasane

Experience Design Manager

Product strategy

Leadership

Figma

Stakeholder management

Communication

Collaboration

Time management

Team player

Presentation skills

Problem-solving

Critical-thinking

Project management

Accessibility

Content strategy

Design systems

User research

Usability Testing

Typography

Product analytics

Product roadmap

Qualitative research

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

• Managing and leading a team of experience design practitioners focused on Aesop’s eCommerce products and customer experience strategy.
• Driving projects of various scale through collaboration with  teams across global and regional offices
• Fostering human-centred design principles and practices into agile 
• Thought leadership to develop the right product strategy that solves problems and create solutions that delight our customers
• Creating systems that allows work to scale and flex across variety of audiences, markets and devices.

Responsible for the design strategy, research, quality and delivery of educational products focused on emerging technologies within the Centre for Digital Enterprise. Drove design maturity by embedding human-centred design practices, coaching, mentoring, and facilitation. Designed user interfaces and information architecture using participatory and iterative design techniques, from research, prototyping testing through to delivery.

Elevated online learning products in the Education Portfolio through the design and development of flexible and engaging digital experiences within specialised learning contexts.

James Ratsasane🇦🇺

About James Ratsasane

Expertise

Sessions with James Ratsasane