Jamie Kwan🇨🇦

About Jamie Kwan

Lead Service Designer at Atlassian

💁‍♂️ I work at the intersection of environments, digital, and services to create human experiences with a (branded) point of view. I help organizations navigate the future, transforming their purpose into meaningful moments that connect with their people. During the day, I’m a Service Designer with Atlassian in 🇨🇦, but more broadly …

I’m a recovering Architect, 'creative-tech'-dabbling designer, and a research-driven brand strategist, having worked alongside clients in the retail, technology, themed entertainment, and financial services sectors.

✨ Through my work, I’m on a mission to inject the power of play, storytelling, and hero-centered experience design in envisioning the future. Selected clients include the Panama Canal Authority, CJ Group, Toronto International Film Festival (TIFF), AIRMILES, Canadian Tire Corporation, Cineplex Entertainment, and Canadian Imperial Bank of Commerce (CIBC).

Expertise

What mentees say

“I had fantastic and rewarding sessions with Jamie. The depth of detail and insights he shared on service design were invaluable. His warm approach to answering questions was excellent, and I really appreciate all the suggestions he provided for my work!”

“Andrew is a treasure trove of experience! Not only did he generously share his vast knowledge, but he did so with a warm and welcoming smile. Andrew's openness and willingness to share his insights and expertise made our mentor session a truly enriching.”

“For this portfolio review session, I really appreciated Jamie's personal approach to design critique. I gained a lot insights from his perspectives as a designer.”