Jane Cai🇦🇪
Service Design Lead at Emirates NBD Bank
About Jane Cai
Service Design Lead at Emirates NBD Bank
Hello! This is Jane.
Make things happen. Make sense of the mess. Make and co-create.
I bridge the gap between business and design, showcasing how “nudge” plays an important role in driving customers' behavior.
What do I do in a nutshell: Understand the current state and address customer pain points. Articulating customer quick wins and long-term strategy with other stakeholders.
I have a strong interest in improving customer satisfaction, loyalty, and advocacy across each touchpoint, and creating joyful experiences for employees. I am keen on working cross-functionally with stakeholders and creating meaningful relationships.
I recently moved from Toronto to Dubai for my new role in Service Design in Jan 2023. Excited about my new adventure as a Team Lead at one of the largest banks in Dubai. *
Expertise
Sessions with Jane Cai
- Mentorship Session (30 min): General mentorship
What mentees say
“Jane helped me a lot to see things that can improve. She was great! Hope many more can benefit from her experience.”
“Jane is a wonderful mentor! She gave me great advice on career planning and how to take the soft skills from my background and incorporate them into my service design. I am grateful for her guidance.”
“Jane’s ‘who are you, what do you do’ questions prompted me to take another look at my elevator pitch. Really appreciated the chance to talk with a service designer and get some learning resources.”