United States

Design Operations

Service Design

Product Design

UX Research

Service Design Research

Master of science

Bachelor's degree

Associate of Arts - AA

Jay Kietzman

UX Research & Product Strategy Consultant

Usability Testing

Relationship management

Public Speaking

Product strategy

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Presentation skills

Stakeholder management

Leadership

Project management

Negotiation

Human computer interaction

LinkedIn writing

Market research

User research

Optimal Workshop

Trello

UserTesting

Airtable

Figma

Jira

Miro

Notion

Adobe Creative Suite

UserZoom

•  Led cross-functional team in four-week, iterative mix-methods research sprint resulting in an MVP design for an AR-focused habit tracking mobile application start-up  
•  Conducted heuristic analysis and collaborated with multiple clients to improve unique user experience needs, including client scheduling task flow and IA navigation design  
•  Strategized, researched, and conceptualized omnichannel approach to training and design for competitive performing arts team, resulting in back-to-back award-winning seasons
            

    
    

    
        Show less

• Drove strategic planning for product pillar, working with Product and Design to align roadmaps, establish capacity, and prioritize projects, defining research objective KPI's and research methodologies.
• Collaborated as solo researcher on high-impact, seven-member cross-functional team to brainstorm and rapid-prototype three key user experiences, steering product roadmap for following year.
• Facilitated multi-stage brand voice and personality workshop with key stakeholders, synthesizing results into a set of seven brand guidelines to shape future-state, in-product content strategy. 
• Mentored junior researchers through roadmap planning, project management, one-on-one consultation, and career growth development, stakeholder engagement and research delivery skills.
            

    
    

    
        Show less

• Conducted four studies and presented research insights and recommendations to teams and leadership, informing a new trial strategy and prioritizing key user experiences for the D365’s suite of products. 
• Guided development of experience design for new offering, unifying five data intelligence SaaS apps.
• Co-developed research repository database of durable insights to increase visibility and impact of research.

• Ran Jobs-to-be-done research, streamlining executive decision-making and product feature prioritization.
• Executed a combination of qualitative and quantitative research methods to inform design decision-making.
• Analyzed data from multiple sources, synthesizing and reporting out actionable recommendations.

• Teamed with designer for rapid-iteration cycles, developing conceptual mobile app design for client.
• Facilitated brainstorming and UI sketching sessions to apply research findings to design mock-up.

Jay Kietzman🇺🇸

Create an account to accelerate your career with expert mentors worldwide.