United States

Generalist Product Management

Master Of Engineering Management

Bachelor of Engineering - BE

Jay Pandya

Product Manager

Resume

Problem-solving

Time management

Empathy

Stakeholder management

Figma

Jira

Collaboration

User research

Usability Testing

Prototyping

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Spearheaded the development and integration of a life science acceleration module into the Maintenance portfolio using the Integrated Workspace Management System built on the ServiceNow platform.

Innovated and implemented a new life science module within nine months to address a $1M market gap and seize missed opportunities.

Engaged customers and business leaders in user research, validating epics, documenting stakeholder expectations on product board and to prioritize best value features through discovery sessions.

Efficiently managed the product roadmap and deliverables to define now, next, and later by coordinating with business stakeholders, Senior PM, design, and engineering teams.

Collaborate with cross-functional teams to ensure efficient agile workflow, utilizing clear user stories, acceptance criteria, Jira, Miro board, and a well-defined product backlog for successful product delivery.

Worked closely with leadership Team, Program managers, design, engineering, and marketing team to manage key enterprise customers, product roadmap, and strategy for SaaS product for educating and engaging the workforce across mobile and web platforms.

Translate product strategy into detailed requirement user stories, prototype along with KPI & success matrix.

Facilitated two new features across the product lifecycle, from design, development team, and QA based on customer feedback to increase customer engagement by 30%.

Prioritized features and product backlog by analyzing data and facilitating cross-functional team meetings.

Defined and developed interactive dashboards along with the data analytics team for tracking user engagement activities across users span across various geography and on the platform.

Leadership and Organizational Behavior
While results are mandatory, they can be caused by current context, previous leaders, and existing processes. In this program, we look closely at unpacking lead indicators for leadership success during these unprecedented times. Help students gain perspective and expertise to Nurture, Dismantle and Build their leadership.

Professor - Prof. Kevin Murnane (Founder, Behtrics LLC Adjunct Professor and Lecturer, Kellogg School of Management, Northwestern McCormick School of Engineering)

Saathi – Worked on a one-stop solution that helps students discover, design, and create their ideal home. Created go to market product roadmap including unmet needs, user stories, key path scenario, operational needs business revenue model, A/B testing and business feasibility study.

Metcovery – Led an interdisciplinary team working towards market research and customer discovery for a Metcovery llc. Generated considerable new leads and assisted in structuring marketing strategy for the organization based on reports 

Horizon Therapeutic – Developed product roadmap, wireframe, and requirement document working with the leadership team and cross-functional teams for HCP Engagement application to enhance Horizon engagements with healthcare professionals across the globe.

Managed the corporate general insurance products for our client ICICI Lombard general insurance. Responsible for driving the product roadmap for new API’s and matured products.
•	Facilitated cross-functional teams and business stakeholders using agile methodology. Planned 
        product resources, scope, timelines, vendors, and budget to drive end-to-end product 
        development.
•	Spearheaded a travel products API as a PaaS product, generating $75K revenue in first year with 
        35% ROI.
•	Helped launch three new fire products based on the government's policy change and customer 
         feedback increasing customer satisfaction from 60% to 65%.
•	Implemented industry-first renewal options reducing business loss due to lack of digital renewal 
        options. Helped to improve customer retention from 60% to 75%, amounting to $1M in total 
        revenue
•	Led complex project technology stack upgradation from on-premise to AWS cloud. As a member of 
        the core team across the organization achieved complete migration of corporate products in 10 
        months.
•	Successfully implemented deployment strategy, physical asset planning, and scrum training 
        sessions to improve knowledge, cope with anxiety and challenges of collaboration during the WFH 
        period.

Handled a portfolio of around 15 small and large projects for client Nippon India Asset Management Corporation, in-house and external projects, spread across website and mobile platform. 
•	Managed revamp of simply save application, conducted customer surveys across India for UI and 
        enhancement features, resulting increase of 30% in the transaction to make it 70% transaction traffic 
        on the mobile app.
•	Reduced Vendor costs by 40% ($1.1M) through cross functional team formations and optimizing 
        processes.
•	Collaborated with top 5 financial service providers and financial startups to partner in cross-selling of 
        Exchange Traded Fund on partner’s digital platforms. This resulted in making the client (NAM) the top 
       Electronic Traded Fund player.

Worked with ICICI Lombard general insurance fulfilling the role of module lead working with business teams & technical teams in tandem to deliver new developments and enhancements.
•    Developed three new general insurance products based on business feedback and pain points, 
     delivering an increase of $1.4M revenue in a year2. 
•    Led the development of deviation modules and implemented digitalized payment module for insurance 
     products. Estimating risk assessment parameters and triggering underwriter approvals for policy 
      issuance up to $27M.
•    Managed a team of 25 developers & testers for GST implementation across a complete portfolio (15 
     products) for Icici Lombard general insurance.
•   Enabled digitalization of payments across all products removing delays of 2-3 days in payments 
     confirmation. 
•   Introduced and Implemented hassle-free Innovative solutions of Direct payment and Account to 
     Account transfer enabling direct debit from linked bank account increasing customer retention by 15%.
•   Mentoring and conducting training sessions for Jr. developers and new team members for 
     understanding of product and coding best practices.

Worked as a full-stack developer and analyst on numerous projects. Accompanied the project manager to client meetings, offering advice, and creating solutions based on the client’s needs.
•    Led team for performance tuning and web technology upgrade of sales tracking and analyzed 
      systems for transaxles TX. This led to a 20% growth in the first year by providing faster and more 
      efficient application.
•     Revolutionized legacy image captures to launch of Visual Proof 2, which included real-time tracking 
      and storing images in the S3 bucket resulting in a 100% performance increase on the Customer 
      capture module.
•     Introduced new analytical reports based on People counter, sales, and salesperson. Helping clients to 
      analyze and plan when and where they need people across the stores to increase profitability.
•     Complete end-to-end development of a new web solution for US Insurance facilitator. Designed an 
      innovative agent/site inspector search module incorporated with google maps, which received great 
      accolades from the customer base.

Development of web modules in asp.net technologies using VS2008, SQL 2008 and Sitefinity

Worked on developing a stock portal for one of the top financial organizations Prabhudas Lilladher.

Jay Pandya🇺🇸

About Jay Pandya

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