United States

Product Design

UX Design

Project Management

UX Testing

UX Research

Master of Information Management

Master of Commerce

Bachelor of Commerce (B.Com.)

Jency Francis

Leader of Product Design

Quantitative research

Critical-thinking

Presentation skills

Leadership

Analytical skills

Accessibility

Adobe XD

Amplitude

Figma

Pioneered Qualitative Research at Sprint by setting the standards for running benchmarking, mixed methods, predictive research efforts.Lead efforts to improve customer support which helped recognize $1.7M in annual cost savings from external vendor retirement.Instrumental in defining a design system and core design strategy, including multi-channel component definition and illustration & motion guidelines.

Led design efforts for cart redesign which saw a 2.1% lift in conversion for overall orders and a 6% lift in conversion for prospects at confidence 90%.Led UX efforts in an effort to create an omnichannel experience within all Sprint channels including telesales and store.

•	Conducted requirement gathering and researched multiple softwares for improving and optimizing advising sessions.•	Managed and created web content for the Bachelor of Information Science Program at the iSchool using HTML, CSS and Drupal.•	Support the day-to-day functions for the student services office

. Responsible for analytics and reporting of Payment Gateway Transactions, Credit Cards, Debit Cards, Wires, and ACH, delivering daily, weekly and monthly dashboards on performance.. Created an efficiency dashboard to display support employee stats which lead to an 4% increase in efficiency and job satisfaction.This was conducted by creating a day in the life model to create empathy and identify pain points and evaluation metrics.. Conducted user research and usability studies to create efficient billing interfaces and features.. Attended user evaluation meets every week to learn how users use our financial product and identify goals and pain points of users. Rapid prototyping of the orderbox, a financial billing platform to implement EU VATResearched EU VAT rules and alnalyzed the need for such a feature and then using Moqups2 created wireframes to implement automated calculation of EU VAT.. Designed forms to understand user behavior which lead to a 4% increase in the customer retention rateCreated a survey to understand why users were withdrawing from our platform and implemented a system to help retaining such customers.. Analyzed and created data visualizations of accounting statements.Pulled data from the database using SQL and then analyzed it using R and Excel and then created dynamic visualizations using d3.js to depict financial and accounting data to users, board members and other internal development teams.. Managed the billing support and compliance teams to ensure optimization of the workforce and quality support while ensuring team SLAs were met.

. Queried our internal database using SQL queries for customer and product segmentation and creating detailed financial reports from client billing panels.. Responsible for running compliance cheques, identifying risky or fraudulent transactions. Worked with customers to help them identify product sales, profits and losses by creating detailed workbooks and pivot tables.

General Mentorship Session

Jency Francis🇺🇸

About Jency Francis

Expertise

Sessions with Jency Francis