Singapore

UX Design

Program Management

Project Management

Jennifer Hoe

Process Architect

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Organisation skills

Conflict resolution

Stakeholder management

Leadership

Project management

Trello

ChatGPT

Jira

Miro

Confluence

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

Tips for transitioning into a new role or company.

Changing roles

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Manage team expectations and get the most out of your meetings.

Running effective meetings

How To Lead Change to Achieve Happy and Productive Employees and Satisfied Customers.

You're leading a team through a period of significant change. It's a time of exciting new possibilities, but it can also feel overwhelming. You're expected to guide your team towards new ways of working, embrace new tools and technologies, and adapt to shifting priorities. All while you're still processing what these changes mean for you, your team, and your own role. It's a lot to take on, and sometimes it feels like you're caught in the middle, needing to bridge the gap between senior leadership and your team.

This constant pressure to adapt and lead without adequate support can feel overwhelming, leaving you feeling stuck and unsure of how to navigate the change effectively.  That's where I come in. As a dedicated coach for middle managers, I empower you to embrace change with confidence, develop the foundational skills you need to lead your team through this transformation, and create a supportive work environment where everyone can thrive. Together, we'll achieve clarity and develop your personal GPS for navigating change, build your leadership capabilities, and empower you with the strategies to guide your team through the changes with confidence and clarity.

•	Championed China’s accelerated growth plan, lobbied for dedicated support from global product teams and advised corporate how best to support China’s plan to grow 150% over six years.
•	Drove adoption and compliance by advising on global technology standards, platforms, and products to achieve risk mitigation & compliance to global technology standards.
•	Navigated complex global relationships and leadership structures in McDonald’s to provide clarity & strategic direction.
•	Fostered collaborations with cross-functional teams across multiple geographies and time zones. Built the internal networks and communities required to get things done.

•	Designed multiple compliance programs to lead 13 Asia markets to achieve restaurant technology platform health, security patching and licensing compliance. This was the strategy to mitigate the risks of a five-year technology transformation plan
•	Engaged frequently with market IT leaders to address resistance and knowledge or ability gaps on global technology standards, platforms, and products, to encourage adoption and sustained compliance.
•	Increased comprehension, clarity and acceptance from country IT teams by synthesising complex technical information and processes and packaging into user-friendly presentations and webinars.
•	Delivered training and support to 13 Asia markets to adopt, remediate, deploy and maintain compliance of global technology tools in the 3000+ restaurants, thereby increasing adoption and technology health.

- Improved productivity of deployment teams to successfully deliver over 30 segment-led initiatives annually.
- Introduced weekly learning hour to broaden the awareness and appreciation of technical teams, to the business impact of their work. Invited functional experts to cover topics ranging from commercial, procurement, marketing, and leadership.
- Encouraged networking as part of each individual's development plan.
- Restructured an under utilized Global Knowledge Hub with customized curriculum, a new video platform and gamification of e-Learning paths with a publicized leader board. Increased training participation, reduced live training sessions, thereby reducing resourcing needs while increasing effectiveness.
•	Sustained a content calendar with quarterly refreshes by recruiting a network of subject matter experts from multiple technology functions as content contributors and trainers. This kept content fresh and relevant, increasing engagement, improving IT knowledge of global products and tools, reduced common errors during IT deployments.

Engineered a high-performance operations function, delivering improved project outcomes and operational excellence.

**Spearheaded a strategic organisational redesign to centralise project management, resulting in enhanced project delivery efficiency and increased stakeholder satisfaction.

**Implemented a robust change management framework to minimise disruption and maximise adoption of new operational processes.

**Developed and executed a talent development strategy to build high-performing PMO and production teams capable of delivering operational excellence and client satisfaction.

•	Controlled workflow and resource management. Led project management, and technical functions, and partnered as commercial advisor to business leads.
•	Provided Program Management and User Experience Consulting services for all enterprise content management, web site revamps and digital application development.
•	Directed partner/vendor selection and management, by defining scope of work, reviewing quotations and partner qualifications, creating consistent engagement models and vendor evaluation process for better decision making.

•	Designed a new operations blueprint and delivery methodology for the a large advertising agency group. This would standardize internal operating processes across multiple service offerings, streamline the customer experience and internal working agreements across business units. Executed pilots in Singapore, Hong Kong, Beijing.
•	Conceptualised the future organizational design for a Chinese media company transitioning into a Data Analytics company. Created a comprehensive transformation roadmap with detailed interim operating workflows, tools, templates, and job descriptions, ready for execution.

•	Standardized financial reporting & planning templates, and quarterly business reviews, thereby enforcing financial accountability, fiscal responsibility, and prioritised leads management.
•	Collaborated cross-functionally across sales, marketing, ad operations, mobile and product units, and local country managers – delivered a cohesive monthly business scorecard, quarterly business reviews and annual business planning with CEO.

•	Delivered blueprint for a new Digital Interactive Unit within a China-based US media production company as a new business channel, by reviewing business models, competency groups and re-engineered working processes to integrate with the rest of the company. To onboard the transformation, I conducted orientation & training for existing staff, created job descriptions for new roles and led initial recruitment, and demonstrated how to structure digital proposals for new business pitches.

•	Established a fully operational interactive digital agency team in Beijing with 65% staff refresh within 6 months. Onboarded a new leadership team and fulfilled revenue targets through client relationship building and fast-paced business development.
•	Ground-up recruitment, training and coaching of staff across all agency functions and levels.

Groomed a highly regarded project management team within the agency industry, known for consistently delivering on client expectations and earning a reputation for excellence, growing the project management function to 20% of total staff count versus the industry average of 7-8%.**

* **Formulated new programs, operating processes, and production standards for the agency and later promulgated the playbook to sister company RMG Connect Beijing in 2006.**

* **Implemented retention strategies for top talent, raised staff morale, and reduced staff turnover rate to 25% versus the industry average of 55%.**

* **Led and executed change management initiatives for a variety of clients across industries, including healthcare, financial services, and technology, including multiple migration projects as websites were revamped and new technology solutions were built.**

* **Conducted requirements gathering and business analysis. Successfully managed complex projects with multiple stakeholders, involving consensus building for clients such as Starhub, Cisco, Thai Airways.**

* **Developed and implemented customized change management plans, tailored to the specific needs of each client and project.**

* **Achieved close to 100% user compliance to new systems within 6 months of launch by facilitating business transformation and requirements analysis workshops.**

Managed client relationships, delivered presentations, managed creative teams and coordinated with production vendors.

Jennifer Hoe🇸🇬

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