United States

UX Design

Product Design

Generalist Product Management

Creative writing

Copywriting

Interaction Design

Jennifer Jiang

Founder

Immigrant Buddies

Product Waitlist

Usability Testing

Typography

Quantitative research

Partnership

Product strategy

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Organisation skills

Presentation skills

Customer service

Stakeholder management

Leadership

Project management

Analytical skills

Accessibility

Blog writing

Branding

Content creation

Content editing

Content research

Design systems

Email writing

Human computer interaction

Information architecture

LinkedIn writing

Market research

Marketing strategy

User research

Product roadmap

Optimal Workshop

Adobe Photoshop

Axure

Balsamiq

Canva

ChatGPT

Figma

InVision

Jira

Confluence

Mentored and facilitated workshops for 18 professionals in a Product Management Accelerator course (with UX content) for an enterprise contract with Royal Bank of Canada's Amplify Internship program.

General Assembly’s UX Design Immersive (UXDI) is a 12-week long program dedicated to giving participants a deep dive into the world of user experience design, focusing on design tools and best practices.

Skills & Knowledge: User-Centered Design, User Research, User Interviews, Competitive Analysis, Comparative Analysis, Research Synthesis, Affinity Mapping, Persona Development, Information Architecture, Card Sorting, User Flows, Site Maps, Sketching, Wireframing, Rapid Prototyping, Interaction Design, User Interface Design, Visual Design, Usability Testing, Usability Heuristics, Design Theory, Psychology of Design

Tools: Figma, Axure RP, Sketch, Invision, Miro, Optimal Sort, Maze

Projects:
-Solo Project- Part-Time Job Search Mobile App
-Solo Project- E-Commerce Flow and Website Redesign for a Luxury Resale Boutique
-Group Project- Roommates Feature for Bumble, a Dating & Connections App
-Group Project- Design of Beta Version of Beni, a Browser Extension for Secondhand Shopping

Wrote product pages and blog posts for B2B technology companies by conducting thorough, customer-centered research and copywriting best practices.

Managed design and development of PGA Tour voice application and other projects, including writing user stories and overseeing the creation of voice user flows.

Managed redesign and development of iPad POS system. Interviewed local businesses to understand needs and pain points. Conducted usability tests on complete iPad POS software and hardware. Programmed in-house testing and QA of product. Guided UI/UX designers, project manager, developers, QA analysts, technical writers, and marketers.

Managed and consulted on design and development of Pivotal's internal applications, including a recruiting tool and a financial reporting & data platform. Utilized Lean UX, Iterative, and Agile (XP) processes. Collaborated with designers to conduct user and stakeholder generative and evaluative interviews, synthesis research, and do rapid prototyping sessions.

Launched Zip Red Book, a digital logbook for restaurant managers. Now rebranded into Zip Checklist (Task Management system) and Zip Shift Book (Digital Managers Log/ Reporting & Collaboration tool). Managed all aspects of product lifecycle and UX/UI design.

Additionally, responsible for the overall HubWorks platform of products. Designed hubworks.com site, app market, and support portal. 

Re-designed and improved usability of 8 web application screens and 3 mobile screens. Interviewed 5 local restaurants, addressing pain points and ideating features through a self-initiated Beta program. Researched major competitor products. Wrote and presented project plans, business cases, and weekly updates to CEO.

Deployed HR, timekeeping, & scheduling solution for a Buffalo Wild Wings franchise. Designed features and created content for automated sales proposal writer tool to improve sales effectiveness. Created Project Management and Client Relations corporate training courses for Professional Services. Served as a product specialist of eSmartClock (now Zip Clock), a patented time-and-attendance solution.

Served as analyst for 9 syndicated asset-backed loans with over 106 million of committed capital. Presented financial and collateral trends and wrote internal credit reports.

Jennifer Jiang🇺🇸