Jennifer Ng🇺🇸
Research Lead at City and County of San Francisco
About Jennifer Ng
Research Lead at City and County of San Francisco
Currently closed to mentoring on ADPList. If you're interested, please book a session through my calendly (https://calendly.com/think-ng/30min).
Currently research lead at the City and County of San Francisco. Former design and research lead at Instagram, Fitbit, Mayo Clinic, design consultancies and health/wellness startups
My process: Understand. Synthesize. Design. Understand. Synthesize. Design. Understand. Synthesize. Design. Understand.
My labels: strategist, experience researcher, user experience designer, anthropologist, problem solver, storyteller, writer
I am curious about people and why they do the things that they do. How might the elderly stay close to their family? Why do people prefer frozen lobster bisque over lobster ice cream? What is so special about the kitchen? What leads to happiness and pleasure? This drives both my design and research.
I believe that user experience follows an iterative cycle from understanding our target users, synthesizing the data into concepts, and translating those concepts into designs. Then the cycle begins again to validate with our users.
With over fifteen years of experience in user experience design and research ranging from design studios to startups to academia, I aim to design for better user experiences. My specialties range from ubiquitous computing to service design to cross-platform design. I have worked with interdisciplinary teams and interfaced with clients. I work best with deep collaboration of the team. In the product cycle, I work best in the early conceptual stage. I love stickies and sharpies.
Naturally resourceful and curious, I experiment with everything. New technology. New services. New tools. New ways of thinking.
Expertise
Sessions with Jennifer Ng
- Mentorship Session (30 min): General mentorship
What mentees say
“A great mentor asks questions, tells anecdotal stories that inspire, and prompts you to figure out the answer to challenges you're facing rather than telling you what to do. Jennifer is a great mentor, on top of it she's honest, candid and friendly.”
“Jennifer was friendly, honest, and professional. I felt like I could ask her anything about her experience in UXR. I'd love to stay connected if possible as a mentee. Thanks much, Jennifer!”
“Jennifer is an amazing leader with a wealth of expertise in UX research including Health tech. Jennifer provided me with useful resources and actionable suggestions. Thank you, Jennifer!”