United Kingdom

Design Operations

Service Design

Program Management

Service Design Research

Systems Design

Royal College of Art

The Southwestern University of Finance and Economics

Vicky (Jiaqi) Wang

Service Designer

Communication

Collaboration

Problem-solving

Presentation skills

Customer service

Stakeholder management

Leadership

Adobe Illustrator

ChatGPT

Figma

Miro

Midjourney

Project management

Qualitative research

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Ways and resources to improve your design skills.

Improving design skills

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

I lead the design and innovation strand for local government, including an award-winning health and care programme that's now reaching over 2,000 residents. My role covers the strategic framing and delivery of the design work, figuring out what residents and staff actually need, then building that into how the programme runs. My focus is making public services work better for the people who rely on them.

Selected for Alibaba's City Manager trainee programme (0.1% acceptance rate). Worked directly with directors to identify performance bottlenecks across city-level logistics operations, and designed an evaluation framework to diagnose problems at scale, later adopted as an ongoing diagnostic tool.

Rose from campus volunteer to National Programme Lead within three years. Managed 30 university teams across China, totalling 500+ members, and led national operations alongside a three-year strategic plan — ranked 3rd globally out of 98 national programmes. Developed five new corporate partnerships, including Alibaba and Apple, and grew large-client project performance by 23%.

Vicky (Jiaqi) Wang🇬🇧

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