United States

UX Design

Service Design

Customer Experience (CX)

Service Design Research

Massachusetts College of Art and Design

Jillian King

Senior Envisioner

Portfolio

Prototyping

Qualitative research

Illustration

Figma

Adobe Creative Suite

Stakeholder management

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Conducting qualitative research and design strategy through the development of stimuli and discussion guides, interview moderation, workshop facilitation, and analysis of data into themes and insights.

Developing visually rich stories through illustrations, high-fidelity wireframes, frameworks, and animation to foster empathy and advocate for user needs while gaining alignment across stakeholders.

With 49 offices in 16 countries, Gensler is the largest architectural design firm in the world.

Supported transition management for the world headquarters of a global retailer by developing concepts, engagements, and wireframes to streamline employee technology experience.

Explored new storytelling practices to communicate programming for new headquarters from a human-centered lens.

The Well-B Innovation Center is the innovation team of Blue Cross Blue Shield of Massachusetts.

Crafted low and high-fidelity wireframes to collaborate with external partners and improve member experiences. Developed design brief and competitive analysis to facilitate pilot implementation for a virtual healthcare experience.

The J&J Design Studio was the internal design team of Johnson & Johnson.

Developed an in-user strategy for a proprietary campaign to be implemented globally. Interviewed nine external partners to benchmark user engagement tactics; created campaign naming convention; iterated brand wordmarks, patterns, and illustration styles; streamlined patient research; and defined design and experience principles.

Presented end-to-end solution to internal and external stakeholders. This consumer-centric solution became key within the media strategy for the leading OTC allergy medication brand in the U.S.

Located in Stuttgart, Germany, Lab1886 was the innovation lab of Daimler AG & Mercedes-Benz.

Supported six international universities' collaborations identifying new business models through Design Thinking. 

Established relationships with nineteen universities in preparation for the Mercedes-Benz Experience Day which hosted over 400 attendees and exceeded maximum student registration.

Jillian King🇺🇸

About Jillian King

Expertise

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