United States

Program Management

Master of Business Administration - MBA

✊🏿🏳️‍🌈 Diversity & Inclusion

Jing Ding

Strategy and Problem-Solving Mentor

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Stakeholder management

Leadership

Miro

Customer service

Conflict resolution

Project management

Analytical skills

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Lead a team of business process consultants responsible for process standardization, improvement, change management, communication, and training/education support for Optum Infusion Pharmacy end-to-end operations

Developed end-to-end customer journey maps for various OptumRx businesses including Home Delivery, Specialty, Home Infusion, Optum Bank, etc; identified 120+ gaps and opportunities in digital, front and back-office operations, and organizational structures to inform business strategy by analyzing data from various voice of customer channels (surveys, call listening, escalations, etc), market research, operational metrics, journey analytics and employee interviews
Created Cost Benefit Analysis templates for experience design team t to quantify the business value of the identified experience gaps

Led a team of onshore and offshore engineers to complete 10+ initiatives deploying productive tracking methods to eight business areas via process mapping, time studies, data analysis, and recommendations. 
Hired and managed staff of four contractors

Led onshore and offshore engineers in work standards analysis and calibration, deployed productivitiy tracking tools to various business areas, increase quarterly production output by 7%

Client: UnitedHealth Group
Received full-time offer from client due to outstanding performance
Developed quarterly performance metrics calibration process proactively serving all business partners to manage and maintain accurate work targets and improved overall production efficiency 
Provided SQL training to new engineers

Jing Ding🇺🇸

Create an account to accelerate your career with expert mentors worldwide.