United States

UX Design

Master’s Degree

Jinu Kang

Staff UX Designer

Product strategy

Communication

Collaboration

Problem-solving

Team player

Stakeholder management

Design systems

Product roadmap

UserTesting

Figma

Adobe Creative Suite

• Oversaw optimization of user experience and streamlined user workflows, driving 15% average adoption increase for B2B payment initiatives across ACH, invoice and shared payment.
• Led strategic redesign of Walmart Business homepage, partnering with 12+ cross-functional teams and leveraging user research data to achieve a 22% reduction in bounce rate and a 20% increase in average order value (AOV).
• Directed customer interviews and user testing to drive data-informed design decisions.
• Managed designer and stakeholder engagement and provided technical solutions to remove knowledge silos and influence collaboration across the departments.

• Led end-to-end customer experience initiatives to increase payment method adoption.
• Influenced long-term product strategy by contributing to the 3-year vision and roadmap.
• Raised a bar by consulting external UX team to standardize checkout and payment promotion UX patterns.

• Contributed to the vision and launch of MVPs for wholesale payment services (Security Center, Cash Flow Forecasting tool, Administration Dashboard), resulting in a 16% boost to customer satisfaction rate.
• Collaborated with user research teams to gather and analyze data, informing and refining design solutions for optimal user impact.

• Designed and launched financial planning, self-service, and global profile web and mobile applications.
• Drove a 410% increase in retirement mobile app user growth within one year through strategic redesign.

Allen Hong

UX/UI Designer

Nguyen Vu

Content Test Specialist

Jinu Kang🇺🇸

About Jinu Kang

Expertise

What mentees say

Find More Mentors