United States

UX Design

Product Design

Interaction Design

UX Testing

UX Research

Master of Design

Study Abroad Program

Bachelor's degree

Jocelyn Jia

Senior User Researcher

Quantitative research

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Empathy

Stakeholder management

Information architecture

User research

Figma

Maze

Adobe Creative Suite

• Lead human-centered research to enhance mission-critical public safety technology, delivering insights that improve workflows for first responders and drive product adoption.
• Advocate for AI-enabled tools and develop research frameworks to streamline processes, strengthen cross-functional collaboration, and enable impactful design decisions.
• Conduct iterative testing with 100+ police officers, firefighters, and SMEs, resulting in usability improvements that address real-world challenges and ensure product success.

• Acted as the UX design lead for 10+ Kitchen and Bath digital products, collaborating with global teams
• Improved the Kohler Konnect App, redefining the app role, enhancing user experience through user research
• Designed the Anthem+ Digital Shower control interface
• Led the UX/UI efforts for the IF award-winning Kohler All-in-One Beverage Station.
• Created UX documentation and processes to improve team collaboration.

• Worked closely with social scientists and designers on an exploratory research project to map out Insurance searching and purchasing journey for the client: Google Search Engine team
• Assisted in the process of screening and managing participants
• Conducted remote studies including online surveys and usability studies with 100+ participants
• Articulated the value of insights along with the logic of the connection between human behavior and design opportunities through simple and compelling visual frameworks and research reports

• Led multi-disciplinary team in conducting translational research for complex problems with Fortune 500 companies and Top-ranked healthcare institutions
• Collaborated with clients to set project goals and managed project communication with multiple
roles to drive alignments
• Facilitated design thinking workshops for client and stakeholders to develop grounded insights based on primary and secondary research

Jocelyn Jia🇺🇸

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