United States

UX Design

The College of NJ

Joe Jordan

Director of UX Design | Enterprise Product Strategy | AI-Driven Design Systems

Prototyping

Communication

Problem-solving

Empathy

AI/ML

Design systems

Machine learning

Figma

Adobe Creative Suite

ChatGPT

HTML

Adobe Illustrator

Adobe Photoshop

Stakeholder management

Collaboration

Time management

Team player

Organisation skills

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Introduced AI-driven workﬂows that accelerated prototyping, documentation, and engineering collaboration.
Built the foundation for a scalable, company-wide design system and component library, improving development velocity and consistency.
Conducted full-stack product audits and translated insights into a clear UX strategy and iterative roadmap.
Designed end-to-end experiences across web and mobile, including ﬂows, wireframes, prototypes, and high-ﬁdelity UI.
Embedded accessibility (WCAG) into core processes and ensured compliance across all product surfaces.
Supported experimentation through A/B and multivariate design variations.
Partnered with Product and Engineering to convert complex requirements into intuitive, user-centered solutions.
Authored documentation for design systems, UX principles, and process guidelines.

Led UX strategy and delivery for enterprise digital products supporting state Medicaid and large-scale government operations.
Directed the transition from Sketch to Figma, improving collaboration and reducing operational costs.
Implemented AI/ML solutions (AWS Textract, AWS Language Translator) to enhance accessibility and 
call-center efﬁciency.
Guided research teams and ensured data-driven decision-making across product lines.
Collaborated with product owners to deﬁne requirements, prioritize features, and align on business goals.
Ensured WCAG compliance and inclusive design across all platforms.

Led UX strategy and design for digital lending and credit card products, collaborating with key clients like Home Depot and Best Buy to align design with business needs.
Managed Citi's Fusion core design system, overseeing its implementation and streamlining design operations across large-scale user ﬂows in service design and acquisitions.
Played a key role in migrating the design system from Sketch to Figma, improving cross-team collaboration and operational efﬁciency.
Directed the design and launch of Citi’s Merchant Integration Loan (MIL) product, enhancing competitiveness with industry players like PayPal.
Integrated UX principles into marketing strategies, driving higher user engagement and satisfaction across digital platforms.
Collaborated with research teams to inform design decisions, working with product owners to deﬁne and prioritize requirements. 
Partnered with development and engineering teams to ensure design feasibility and smooth execution.

Directed multi-disciplinary projects integrating UX design and social media strategies, creating impactful digital experiences that aligned with client goals.
Led UX design for web and social media channels, driving user engagement and measurable business results.
Enhanced user experience through motion graphics and storytelling, elevating brand presence across 
digital platforms.
Worked closely with product owners and cross-functional teams to ensure that UX strategies aligned with business objectives and user needs.

Led creative direction across UX, brand design, motion graphics, and advertising for high-proﬁle clients, including Valley Bank, Verizon, and All-Clad.
Directed the development of comprehensive advertising campaigns, including award-winning TV commercials, ensuring brand consistency and effective audience engagement.
Managed end-to-end execution of campaigns, from concept to production, while aligning design elements with client objectives.
Fostered a multi-disciplinary approach to branding, combining UX/UI, social media marketing, and design, resulting in cohesive and successful campaigns.
Worked closely with product teams and external stakeholders to ensure that designs met both user and business needs.

Joe Jordan🇺🇸

About Joe Jordan

Expertise

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