Jon Thomas🇺🇸

About Jon Thomas

Head of UX Design at Symphony Communications

As a user experience (UX) professional, with an extensive record of leading complex human-centered transformations, I leverage 17 years of professional services which affords keen insight to identifying a people focused approach with products as well as services. Uncovering problem spaces between business objectives, user needs and technology creates a framework to enhance processes and communications impacting both employees and customers.

Mindful that the catalyst for change begins by understanding both rational and behavioral motivators; I break down the connective tissue between people, tasks and systems enabling a cross-functional team to collaborate new solutions on highlighted problems spaces from the same knowledge-base. Continued involvement with employees and customers validates new ideas will trend in the desired direction or identifies the moments to pivot; reducing workflow friction, establishing intuitive and delightful experiences while improving brand perception. I excel at defining strategies that develop powerful value through creative ideas and inspired leadership.

"There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self." ~ Ernest Hemingway

Products and services can adhere to this same criteria establishing the next iteration to be superior to the former; user experience is the key to making this happen.

Sessions with Jon Thomas

• Mentorship Session (30 min): General mentorship