United Kingdom

User Experience

Jonah M

UX Researcher

Responsibilities include data collection, analysis, validation and presentation of insights. Helping to build up a clear picture of user needs, wants, motivations and pain points.

Side project: Newsletter, Podcast & Mentoring platform for folks getting started in UX.

I played a critical part in the feature development of Sport Buff, working closely with the tech leads and product owner. Was responsible for the fan research & the data-driven delivery of new features.

Mentoring multiple UI / UX students with their projects over Skype. If you're interested in Springboard, you can sign up and get $750 off their courses: https://www.springboard.com/invite/QAFIH

Working directly with global clients to improve their experience of the platform we provide. Typical week includes usability testing, journey mapping, stakeholder interviews, thematic analysis and presenting findings to product team.

Regularly delivering 2-day UX training sessions around Europe, including an online mentoring programme for students enrolled in the UX Diploma programme.

A key delivery team member, involved in the entire Lean User Experience process: from definition to design. Committed to bringing value to the client through delivering workshops, testing sessions and wireframing. 

Responsible for driving internal learning and project retrospections. I am on the committee for the Belfast Digital Meetup which regularly meets with over 80+ in regular attendance.

UX Designer responsible for stakeholder engagement (workshops, interviews etc), user research and competitive benchmarking. After understanding the problem, I'd be involved in a number of low-fidelity sprints to produce wireframes and test them. I'd then collaborate with developers and graphic designers to ensure that the interactions and needs were met (especially from an accessibility perspective).

I was responsible for taking a product from wireframes to CSS. I managed multiple projects and demonstrated effective communication and workflow coordination.

Placement year which introduced me to multiple experiences including server maintenance, service management, ITIL Training, Drupal web development, UX Design and stakeholder engagement. 

Key highlights included:
- Consulted with over 2,000 university students to improve our web services.
- Organised multiple hackathons and helped as a UX Mentor. 
- Developed multiple CMS platforms and maintained them.
- Gave presentations on improving student experience, open data and better tools for communication.

Jonah M🇬🇧

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