United Kingdom

Product Design

Technical Product Management

Project Management

Data Analysis

Bachelor’s Degree

A Levels

Jonathan Oakley

Senior Business Analyst

Communication

Critical-thinking

Organisation skills

Stakeholder management

Leadership

Project management

Analytical skills

Golang (Go)

Jira

Working as part of an agile team delivering a new platform and customer experience. Focused on payments and integration with Faster Payments and other UK payment schemes.

An agile business analyst embedded within DWP Digital providing analysis, direction and leading on requirement gathering and validation

In addition to my full time role, I’ve also had the immense pleasure to work with CRUK to provide assistance at their Race for Life series (which also includes the Tough 10 race, Shine night event, Pretty Muddy and Hike). The role varies from race to race but includes setting up the courses, managing volunteers and managing obstacles to maintain a safe (but extremely fun!) event.

Using LEAN Six Sigma methodology and focusing on root cause analysis to analyse potential process improvements within the day to day domestic business of nPower.Working on the GDPR project to understand how we can become compliant and creating a path to achieve this prior to GDPR becoming enforceable in May 2018.Working partially as a SPIA but mostly as a business analyst to solicit requirements, map processes and guide changes through the end to end change cycle.

Using LEAN, Six Sigma, Kaizen and Agile methodologies to improve processes within the Student Loans Company, particularly the Disabled Students Allowance product.

A combination of sales, after sales and mainly customer service. Helping customers who had problems with their devices and products. I also managed the administration of the store including delivery paperwork, managing the cash desk and credit paperwork.

Jonathan Oakley🇬🇧

About Jonathan Oakley

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