Netherlands

Product Design

Growth Design

Generalist Product Management

Technical Product Management

Growth Product Management

Platform Product Management

Group Product Management

Project Management

Business Development

Business Transformation

Program Management

Computer Engineering

Jordana Gonçalves Freitas

Tech & Business Career Mentor

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Analytical skills

Project management

Public Speaking

Negotiation

Forecasting and reporting

Budget management

Market research

Monetisation

Product analytics

Product roadmap

Product strategy

User research

Prototyping

Airtable

Amplitude

Asana

Axure

Canva

Confluence

Databricks

Figma

GitHub

Google Analytics

Google Data Studio

Hotjar

HTML

Java

Jira

Miro

Mixpanel

Notion

Optimizely

Postman

PowerBI

Tableau

PostgreSQL

REST API

Business intelligence

Relationship management

Partnership

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

Best practices for documenting projects, epics, and stories

Writing product requirement documents

France-based fintech for payments of labor benefits, especially meal voucher, with a Mastercard open network.
Led a team of 9, responsible for all Swile Br products: 
- Pre-paid Swile Card on Mastercard’s open loop with employer’s dashboard and employee’s digital account app
- B2C Benefits: gym, retail discounts and legal/medical/psychological assistance.
Also, product-wise responsible for BACEN IP license (Instituição de Pagamentos).
Key results:↑50% active accounts, ↑5 NPS points and↑ 5pp in payment approval rate.

Latin American group in online marketplace, e-commerce, ads, digital banking, PSP and logistics.
Manager of 8+ reports: 2 Supervisors (GPMs) and their Sr Analysts (PMs)

Under Mercado Pago’s Online Payments BU, responsible for 3 portfolios summing up 9 products in 7 LATAM countries:
- Recurring payments: Subscriptions, Wallet Payments, Automatic Payments API, Batch Payments and Recurring Engine
- Shipping: from long-haul to last mile logistics for MP longtail and SMB sellers
- Post-Sale: Chargeback, cancellations and refunds tools for sellers. 
Key customers: Uber, Google, Globo, Disney+ among others
Key results: ↑50% TPV in 2022 and ↑10pp payments approval rate.

Brazilian fintech for online payments, acquiring, POS and BaaS.
As Head of Product at Moip by Pagseguro (former Wirecard), reported to Product EVP in Wirecard HQ in Munich, managing 15 product people.
Besides all products vision, strategy, roadmap and operations, also responsible for: 
- Relationship with Visa/Mastercard and acquirers Cielo, Rede, PAGS, Stone, Getnet; 
- Product responsible for IP (Instituição de Pagamento) BACEN licensing project, processes and regulatory obligations.

Took part in the Moip to Wirecard brand and ops transition and, one year later, was a key part in the M&A process and due diligence between Wirecard Brasil and PagSeguro.

Key products: Digital wallet, Link to Pay, checkout page and APIs, acquiring gateway, transactional payments anti-fraud, API mPOS, Split Payments, Pre-paid Card, SMB Loans, Subscriptions and recurring payments API.

Jordana Gonçalves Freitas🇳🇱

About Jordana Gonçalves Freitas

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