United States

Customer Experience (CX)

Business Development

Customer Success Management

Program Management

Project Management

Juan Mapalad (JM)

Base Manager

Relationship management

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Negotiation

Brand strategy

Event organisation

Budget management

Product roadmap

SurveyMonkey

Tableau

Tiktok

Adobe Photoshop

Canva

ChatGPT

Glassdoor

HTML

Jira

Miro

Monday

Confluence

PowerBI

Workday

Mural

Responsible for providing high quality customer service through leading and motivating a team of Brand Advisors and 80 frontline employees in an inclusive manner; recognizes level performance and drives teams to achieve objectives and goals; responsible for championing solutions generated from the Continuous Improvement program and leads the team through Change Management.
System- AWS, OmniPro, Tableau, Brio

Juan Mapalad (JM)🇺🇸