Australia

Product Design

UX Design

Design Operations

Interaction Design

UX Testing

UX Research

Bachelor's degree

Julian Doan

Senior Product Designer

Usability Testing

Quantitative research

Public Speaking

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Critical-thinking

Organisation skills

Presentation skills

Conflict resolution

Leadership

Analytical skills

Design systems

Event organisation

Human computer interaction

Information architecture

Market research

User research

Optimal Workshop

Solidworks

SurveyMonkey

Typeform

UserTesting

Zeplin

Adobe Illustrator

Adobe Photoshop

Adobe XD

Airtable

Axure

Balsamiq

Canva

ChatGPT

Figma

HubSpot

InVision

Jira

Mailchimp

Maze

Mixpanel

Notion

Autocad

Confluence

Lookback

Sketch

Mural

Bridging early-stage innovation with agile frameworks to enhance in-store products and operations.
•	Designed and optimised stockroom replenishment, improving usability and contributing to $12M in sales and $8M in staff cost savings.
•	Improved backfill operations by reducing task effort in pilot stores by 53% and increased customer satisfaction by 36%.
•	Delivered 3 high-impact solutions and 30+ reusable components for Kmart’s design system.
•	Improved developer handover efficiency, cutting clarification time by 3 days per squad.

Led design for features in Vivi’s app and web admin portal, driving business growth and enhancing product usability.
•	Delivered time-saving features, including a Digital Signage editor, and a Campus Communication tool.
•	Conducted continuous discovery via 40+ user interviews across AU & US, gathered behavioural data, and iterated rapidly based on feedback.
•	Established a research panel with 63 active participants within the first month for continuous insights.
•	Collaborated closely with engineering teams to manage technical constraints arising from extensive R&D testing of the Vivi Box, and challenges from legacy devices and breakpoints.

Previously known as Isobar, I worked in a cross-functional team to validate viable business opportunities, create, launch, and grow new products in the market. Clients include The UN, Mitsubishi Motors, Jetstar, Adobe, Swinburne Uni, La Trobe Uni, Origin Energy, Hilco, Workwear Group, Vesco Foods, Funlabs (Strike Bowling, Holy Moly) and AHM.

Led end-to-end design for Jetstar’s flight booking, enhancing the meals purchasing experience focusing on usability and conversion using A/B testing.
•	Increased meal uptake revenue by 23% and customer satisfaction scores by 28% by improving booking flows.
•	Reduced booking time by 16% and bounce rates by 20%, boosting completion rates by 6%.
•	Collaborated with offshore dev teams across 3 time zones, facilitating ideation workshops and ensuring product vision alignment.
Additional clients: The UN, Hilco (ReStore & CareerFlex), Workwear Group, AHM, Swinburne University, and Vesco Foods (Lean Cuisine).

Mentoring Federal Government agencies in User Experience frameworks and techniques.

Sole product designer for GameDay, a competition and registration management platform for sporting bodies. Client's included the AFL, NRL, Hockey Australia, Basketball Australia, Rugby NZ & FFA.
•	Produced personas and documented product user journeys that were used across the team. 
•	Ran card sorting activities to create the information architecture for new and existing products using Optimalsort.com.
•	Designed wireframes and high-fidelity screens using Sketch followed by transitioning to Figma.
•	Prototyped low and high-fidelity designs using InVision and conducted user testing.
•	Collaborated with developers to ensure designs were implemented effectively, balancing user needs and technical constraints.
•       Shared UI components, styleguides and prototypes handed off to developers using Zeplin. 
•	Initiated and created a design system using Invision DSM and Storybook.

Training corporate roles at 'The Department of Jobs and Small Business' in User Experience frameworks and techniques. Roles consisted of Product Owners, Business Analysts and Testers.

UX Transform Course: A full time 10-week intensive course assisting Lead UX Designer Ben Gilmore.
Responsibilities: Mentoring and assisting students through the UX design process.

Prototyped notification and inbox features for a cloud based workflow platform for the property industry. Helping users manage the multitude of tasks, communications, documents and reporting associated with delivering property projects.

A non-for-profit Mental Health Promotion Charity providing an online mentoring platform focused on people of diverse sex, sexuality and gender who may be questioning their identity.
Redesigned the information architecture, prototyped the user experience of donating and volunteering.

Conducted user research and testing to prototype user search, venue listings and booking experience for a beauty and wellness site.

Used 3D CAD software (Rhino and Solidworks) combined with Cymatics (the study of visible sound vibration) to prototype concepts. Used 3D wax printing to cast a range of sterling silver jewellery products.

Conducted Australia wide quantitive and qualitative research for clients such as Commonwealth Bank, Australian Federal Government, local councils and Cancer Council research.

Julian Doan🇦🇺

About Julian Doan

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